Software help archive

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downloaded the new software now my hardware doesn't work

Product
ITCH
Version
2.2.2
Hardware
Novation TWITCH
Computer
Mac
OS
Platform
-
luvdynamite 4:09 AM - 23 April, 2013
I downloaded 2.2 and now Itch doesn't recognize the Twitch... It says "hardware disconnected"... Didnt have this problem before the new software>.. What should i do? Do you have any suggestions ?
Serato, Support
Matt P 10:06 PM - 29 April, 2013
HI luvdynamite,

I'd suggest updating drivers for the Novation Twitch if you haven't done that already.
Link here - uk.novationmusic.com

Matt P
luvdynamite 6:01 PM - 2 May, 2013
thanks sera to...duh!! i appreciate you guys getting back to me... I'm back up and running...now i cant wait for my next date... LOVE
Serato, Support
Matt P 4:28 AM - 6 May, 2013
luvdynamite,

Glad i could help out :)

Matt P
5:00 AM, 20 May 2013
This help request has been closed due to inactivity.