Software help archive

A read-only archive of old serato.com help threads.

Serato Itch problem? or hardware problem? >.<

Product
ITCH
Version
2.2.2
Hardware
Allen & Heath Xone:DX
Computer
PC
OS
Platform
-
jasmine1987 12:09 AM - 22 April, 2013
I am using another computer ... for this program ..!
I have got serato itch 2,2,2 installed ...and this time I get an issue with the adding new track's ?when i play through 4 track's and i wan't to add another set of 4 track's on my Allen and heath Xone Dx....it distorts the 4th/deck track when loading a track onto the 1st deck it highlight's it and messes up my 4th deck's song..I don't know why the mini controller would highlight the 1st deck when loading a song on it. >.<...how do i sort this issue out? help please..I don't know as im fairly new to external midi controller's.I just have the feeling that serato itch isn't a very reliable program to use for making mixxes over a period of time >.<
Serato, Support
Jamie W 3:20 AM - 30 April, 2013
Hey Jasmine1987,

Before I can start troubleshooting for you I need to gather some further information so I can get an understanding of how you have things setup and how you manage your music.

1. Can you send me your full computer specs?
-- Rightclick your "MY COMPUTER" icon and select "Properties"
-- A window will launch. Copy/Paste this information back here.

2. Are you using any external hard drives to organise your music?
-- How big is the external drive?
-- How much free space is on the external drive?

3. Are you using any other USB devices?

Thanks :)
4:00 AM, 14 May 2013
This help request has been closed due to inactivity.