Software help archive

A read-only archive of old serato.com help threads.

I can't download Serato DJ Intro.

Product
Serato DJ Intro
Version
1.1.1
Hardware
Vestax Typhoon
Computer
Mac
OS
Platform
-
the_wiZard99 2:36 AM - 19 April, 2013
I am trying to download Serato DJ Intro but can't. I get a notification saying:

"Serato DJ Intro" can't be opened because it is from an unidentified developer.

Your security preferences allow installaion of only apps from the Mac App Store and identified developers.

What do I do?
Serato, Support
Rui K 2:49 AM - 19 April, 2013
Hi the_wiZard99,

Try hold Control key and click the installer then select "Open".

You will have same popup window but this time you will be able to run the installer.

Let me know how it go.

Thanks
Rui
the_wiZard99 4:31 AM - 19 April, 2013
Hey, Rui K.

I have done exactly what you have told me and yet I am unable to install the software.
Serato, Support
Rui K 5:12 AM - 19 April, 2013
Sounds like you need to adjust your Security Preferences on your Mac to allow Serato to install...

Please see guide: serato.com

Let me know how you go.

Regards
Rui
6:00 AM, 3 May 2013
This help request has been closed due to inactivity.