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Program frezees while playing music .
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Program frezees while playing music .

Product
ITCH
Version
2.2.2
Hardware
Numark NS7 + Numark NSFX
Computer
PC
OS
Platform
-
Zapata93 1:58 AM - 19 April, 2013
When I'm playing music with my NS7 with the program itch and with my laptop it tends to freeze up for seconds. And when it freezes up MIDI with a red circle apears in the corner. I wanted to know what causes this to happen and how I can fix the problem.
Serato, Support
Matt P 3:51 AM - 24 April, 2013
Hi Zapata93,

Usually this means there is an interuption in the midi connection, are you using a hub? have you got the right drivers and firmware for the ns7?

Matt P
Zapata93 3:03 AM - 26 April, 2013
What is hub ? And what are the right drivers to use ?
Serato, Support
Matt P 3:36 AM - 26 April, 2013
Zapata93,

Like a USB hub for multiple usb ports. Here is a link to the latest drivers for Numark NS7 - www.numark.com

Matt P
4:00 AM, 10 May 2013
This help request has been closed due to inactivity.
Zapata93 4:55 AM - 20 May, 2013
Matt P,

I did what you had told me about the USB hub and it still does the same thing. I also bought a new NSFX to see if the problem was NS7 but it still gives me the same problem with the NSFX. Do you think whats causing the problem is the computer ? And do yuo know where i can get help in Chicago ?

Zapata93
Zapata93 2:30 AM - 22 May, 2013
I did what you had told me about the USB hub and it still does the same thing I also bought a new NSFX to see if the problem was NS7 but it still gives me the same problem with the NSFX do you think whats causing the problem is the is computer? and do you know where i can get help in chicago il zapata93
Zapata93 2:31 AM - 22 May, 2013
Quote:
I did what you had told me about the USB hub and it still does the same thing I also bought a new NSFX to see if the problem was NS7 but it still gives me the same problem with the NSFX do you think whats causing the problem is the is computer? and do you know where i can get help in chicago il zapata93
Zapata93 1:32 PM - 22 May, 2013
Need help with a Numark plis josezapata93
Serato, Support
Matt P 4:20 AM - 23 May, 2013
Zapata93,

I'd try running through the optimisation steps here - serato.com

Also try running a DPC trace report too and i can have a look at it -
serato.com

Matt p
1:57 AM, 30 Aug 2013
This help request has been closed due to inactivity.