Software help archive

A read-only archive of old serato.com help threads.

Serato DJ will not load my external hard drive without crashing

Product
Serato DJ Pro
Version
1.1.2
Hardware
Pioneer DJ DDJ-SX
Computer
PC
OS
Platform
-
Phuture2 4:19 AM - 23 March, 2013
I have been using SSL version 2.3.3 with a Rane MP4 and a Denon hd-2500 controller for years and never had no problems loading my external 1 Terabyte hard drive in SSL. I bought a Pioneer DDJ-SX and wish to use the same hard drive that I used with SSL. When I launch Serato DJ version 1.1.2, the program crashes and I have to cancel it out (Serato DJ stops responding). The lap top is the same for SSL and Serato DJ as both programs are installed. Here are the specs: 8 gigs of ram, no music stored on internal drive, Windows 7 64 bit home edition, Intel Core I5- 2.40 Ghz. From what i see it has all the specs for both programs. All of my music folders either on the internal or the external are _serato_ type folders. I do need to use SSl and Serato DJ programs with the same external 1 Terabyte hard drive. What am I Doing Wrong?
Phuture2 3:24 PM - 23 March, 2013
Just an update. I went into the properties of the external 1TB hard drive and there are 112,448 files, in 10,656 folders. There is 293 Gigs of room left on the Drive!!!
Phuture2 3:04 PM - 24 March, 2013
This is what I did so far, I deleted the _serato_ folder and re added 1/2 of my library at a time. Serato DJ allowed me to add those 1/2 files. once it was done. I added the other 1/2 of the files. Both times no crash. I tried using the software and it WORKED fine . I shut Serato DJ down for the night and started it up the next day. Low and behold back to the same issue. I am totally lost as to what to do! I am getting no help in this forum from "Serato" since this is like the fourth or fifth discussion I started for different issues and no response. WHERE IS THE SUPPORT FROM SERATO !!! Seriously thinking about placing my controller for sale and going back to SSL with supported help from RANE. This is BS!
Serato, Support
David Wood 12:39 AM - 3 April, 2013
Hey Phuture2,

We talked on the phone the other day, and i've been talking to you via email. I'll continue to work with you via email. Sorry this thread didn't get pick up by Serato Support earlier, they have been very busy and are working through a backlog of threads :)

Regards
Dave W
Phuture2 10:07 AM - 3 April, 2013
Ok great. I returned your an Email last week, so this is just a summary to that, So far I Have cut down from the original 1 TB drive (112,448 tracks) to around 350 gigs and its working fine. Now I am in the process of adding the necessary tracks from my main library (112,448 tracks )and adding it slowly to the 350 gig library. Gonna take some time to acomplish this as the 1TB is my main collection from over 20 years . In the main collection I made individual artist folders so it can be eaiser to find. Lets see what happens and what the limit is on Serato DJ in regards to the library size. Thanks for helping me.
Serato, Support
David Wood 9:58 PM - 3 April, 2013
O.K Phuture,

Keep me updated, hopefully it's more stable now.

Regards
Dave W
Dlafler 2:52 AM - 5 April, 2013
I have the same problem, 1tb hard drive, I have been using SSL for years, and every time I plug it in and try to use serato dj it crashes out. What is the solution? It looks like you are suggesting reducing library, is this the only solution? If it is I will be REALLY angry that I just laid down money for DJ. Help Dave, help
Serato, Support
David Wood 2:56 AM - 5 April, 2013
Sorry but this maybe the only solution for you. The Serato DJ database can't hold huge amounts of music like 1TB of music. We are working to find ways of developing this but at this strange you'll need to work to decrease the size of your library within Serato DJ.

Warm Regards
Dave W
Dlafler 3:10 AM - 5 April, 2013
I find this crazy! Especially considering this program is used for video too. This is such a HUGE disappointment considering the money I laid out to use this with video and a controller. What is the biggest size hard drive I can use / max file #?
Phuture2 10:25 AM - 5 April, 2013
@ Dlafler, I originally had 112,448 tracks (approxitmately 700 gigs) on a external 1TB and was using SSL. After I purchased Serato DJ, I had to reduce it down to Approx 400 gigs in order to get DJ to load with the same hard drive. It was suggested to me that I put some music on the internal drive and some on the external. So far it seems to be working. However my "1 gig main" library Serato will not read due to its size. Hopefully this can be addressed as Dave said. I dont totally agree with it, but have to use it like this until there is a fix. IMO the developers should have reasearched this a little better before it was released or at the least have a disclaimer if DJS were coming from SSL to DJ with large libraries. Similar to the "AMD processor" disclaimer. There are a lot of other people globally with this issue, and we as DJ's need to keep pushing to get this fixed. I dont think there is "max file" number or a "hard drive capacity" yet as all computers are differnent. One other suggestion was to replace my internal 500 gig hard drive to a 750 gig internal HDD/SSD hybrid drive. I am still looking into that aspect as well. Right now I do not do video, but if you do I find it hard to believe that the Serato DJ program will load with a large video library connected as well.
Dlafler 7:42 PM - 5 April, 2013
@phuture2, thanks, I relate Serato to Apple, you can't adjust much or play around with the options much, but it just works...until it doesn't! I don't have an AMD proccessor, but having a hard drive of only 1TB of info I was not expecting running into this problem. I went out and dropped lots on gear, and Serato DJ and Video to make my life easier, and now with this restriction it will be almost impossible for me to us this gear at all. I have been with Serato since my start, but I feel like I need to find different options. I was thinking of heading over to traktor, I will lose my video option, which will be horrid, but I won't have a file restriction on me. One of my big peeves is I bought a VCI-400 and would love to map it in Serato DJ for my work flow, but they locked all ability, even though you can midi map the program, even though I paid for the program. Well that's just another problem, thank you again.

@Dave W if you could give me some insight into when I can use my hard drive again with DJ I would appreciate it.
Serato, Support
David Wood 10:23 PM - 7 April, 2013
Hey Dlafler,

The Database system within Serato software is currently on the 32bit platform. This means that when you add music to the DatabaseV2 (Library within Serato software) all the ID3 tag information, overview of files, history played info, some of the crate info etc is stored in the this Database file. Because it is currently 32bit Serato software applications can only access 3.2 gig of RAM at the max I believe. Once this grows beyond the memories capacity it will crash. The reason you may have not had this issue in Scratch Live is that Serato DJ is a newer more memory intensive program. It's using a lot more MIDI data as well as new Izotope powered effects. This all has a part to play at using up that memory capacity.
Most users are not in this situation with oversize database's crashing Serato DJ, because they don't have extra large music libraries. However we are seeing that more and more users, have collections of music which over the years have grown to this higher end. It is a long road on the development side for this to be fixed. We do hope to bring a fix for this in the future, whether it's moving to 64bit or a fix in the current platform, however I couldn't say when unfortunately. Please rest assured this is of major concern to us, our Product team are working hard in all areas of development and this is on there radar for the future.

For now the only workaround is to downsize the Database, there is no reason why you can't add music on the fly if you need it but having everything in Serato DJ, all 1TB is going to cause issues.

Warm Regards
Dave W
Dlafler 11:14 PM - 7 April, 2013
I appreciate the response but please understand its not much help. I am guessing that ITCH is also in the category of SSL? I have guys I work with and the have 2TB drives they are using with ITCH. Is this an option I should be looking for until you fix DJ? That sounds silly considering DJ is the new wave, but I want the video option and need hard drive space.
Serato, Support
David Wood 1:22 AM - 8 April, 2013
Let's maybe take this to your own thread, then i can give you more personal support.

Start another help thread and post it in this one then answer these questions please:

ITCH is in the same boat unfortunately. Can you back it down for me?
How many video files do you have?
How many song files?
How many crates?
How are you managing the files and folders? If you break down your system i could maybe help optimize it with you?

Regards
Dave W
shander 12:54 AM - 15 April, 2013
Hey guys,
So I had to switch to SDJ and ran into the same problem. As soon as I connect the external harddrive with about 1.2TB of music SDJ crashes almost instantly. I found a temporary workaround this on Friday and used it life for about 12 hrs on Saturday.
BTW I got Sony I7 quad core laptop, 8 gigs RAM and 500G SSD Drive with 2 windows bult in in 2 different partitions. DJ side has nothing at all, no wifi, internet or antivirus. Just bare bones and serato.
Here is the trick:
1.Move your most used tracks to internal harddrive ( I got like 100GB )
2.Open your external drive and rename _serato_ to _old serato_
3.Download secondary media player that allows you to search, drag and drop files from it in other applications (I used Mediamonkey, great thing, and it supports continuous play with auto crossfading).
4. Add our entire music collection to that player.
5. Open SDJ, at this point it will not see your external HD, and your ram will not go over 500mb. Work with tracks on your computer, and if the track you need is not there, search in mediamonkey and simply drag and drop into Serato DJ.

Enjoy

PS. I know it is not perfect, but it works for me till 64 bit version comes along.

PPS. If our songs analysed before in serato, it will see all your queues and info.
Phuture2 12:56 AM - 15 April, 2013
That sounds good. Dave from Serato Suggested that to me, lets see what happens.
Phuture2 1:27 PM - 19 April, 2013
Dave, I borrowed my friends 1TB external hard drive and it is the exact same drive,(model number, specs, and space) as the one that I own which keeps crashing Serato DJ. On his !tb Drive, there are close to 900 gigs of music (which is more than mine), it loads on my computer with my DDJ connected and no crashing. I used his hard drive, my laptop and my DDJ for 2 hours with no problems at all. So now I am thinking there may be an issue with my settings on my 1tb drive. I Did some looking around online and the word "indexing" keeps coming up but i have no idea what that is or how to fix it. I am glad that my friends drive works, so i know now that my hardware and lap top will work (windows 7 64 bit) with a large hard drive without crashing. So where do I go know?
Serato, Support
David Wood 9:16 PM - 21 April, 2013
I'd try backing up the music on your 1TB, then formatting it. Then rebuild and see if you have any issues? Could be a simple fix of there could be something else going on with the drive. Let me know what happens.

Regards
Dave W
Phuture2 11:10 PM - 21 April, 2013
I will try that this week Thanks.
Serato, Support
David Wood 11:18 PM - 21 April, 2013
cool, keep me up to date :)
Phuture2 11:32 PM - 21 April, 2013
should I reformat it as "NTFS" and what allocation unit size? There is a drop down list of: 512,1024,2048,4096,8192 Bytes or 16, 32, 64 KB? Gonna do it now..
Serato, Support
David Wood 12:02 AM - 22 April, 2013
4096 should be good.
Phuture2 9:51 AM - 22 April, 2013
Dave,

Onec the hard drive is formatted, and the music files are copied over to the 1TB drive, do I re-anyalize all the files? or just drag the music files to the "all" folder little by little? Once this operation is complete, do I use the original V2 database file for the crates or should I start over?
Serato, Support
David Wood 10:42 PM - 22 April, 2013
Hey Phuture2,

Hoping this works for you.. Really glad you tried that other hard drive, you could be onto something here :)

My recommendation is to rename the old serato folder to _OldSerato_. Then just drag the music into the 'All'. You will not need to analyze the files if they have already been analyzed within any Serato application before.
Once that is done try plugging in the DDJ-SX? How did you go? If that works i'd unplug the DDJ-SX and close Serato DJ.

I'd then start to move the old crates back. You can do this by going into _OldSerato_ > Subcrates > Moving a group at a time into the new _Serato_ > Subcrates folder. Do this slowly testing with and without the DDJ-SX by reopening the program then closing and moving more.

Looking forward to an update, fingers crossed.

Regards
Dave W
Phuture2 10:51 PM - 22 April, 2013
As of right now, I have another 5 hours left in time before the hard drive music is backed up from the "master" drive to my 1Tb drive. I will follow the steps above that you told me and lets see how this goes. I hope this is it. Will keep you updated. Thanks again
Phuture2 1:58 AM - 24 April, 2013
Dave,

Here is the latest. I reformatted the 1tb external Hard drive and copied all the original tracks back onto the 1Tb hard drive. I did not add any crates. I dragged the music files to the "all" and let Serato DJ read the tags. I shut down Serato DJ and reloaded the program with only the 1 TB drive connected. The program loaded the drive and all of the music files worked. I ejected the hard drive and shut down Serato DJ. I plugged in the DDJ-SX and the External Hard drive at the same time and restarted the Laptop. Once the laptop booted up to the windows screen i Launched Serato DJ. When Serato DJ was launched it opened and instantly crashed.

I shut down Serato DJ, restarted the laptop. Let the Laptop fully boot up and launched Serato DJ with only the external drive connected. Once the offline player opened i tried some music files and it worked. I turned on the power switch for the DDJ-SX and let the DDJ-SX boot. I then inserted the USB cable from the DDJ-SX to the laptop and the program crashed. What Should I Do Next?
Serato, Support
David Wood 10:12 PM - 25 April, 2013
Could you please do a test for me please?

• Open up Serato DJ with the 1TB HD connected but without the DDJ-SX connected.
• Ctrl + Alt + Delete
• Open Task Manager
• Click the 'Performance' tab
• Open the 'Resource Monitor'
• Click the 'Memory' tab
• Take a screen shot of 'Resource Monitor' so we can see what is going on.
• Please attach on the thread.

Lets have a look at what your computer is doing with your full library loaded in Virtual memory with Serato DJ running.

Regards
Dave W
Phuture2 10:34 PM - 25 April, 2013
Stupid Question; How do I do a "Screen Shot"
10:42 PM, 25 Apr 2013
Phuture2 attached a file: Screen Shot.JPG
View· Permalink
Phuture2 10:42 PM - 25 April, 2013
Hi Dave,

Found out to do a screen shot. Please see the attached file.
Serato, Support
David Wood 11:56 PM - 25 April, 2013
Wow, the memory processing is still very high in the Virtual column. The limit can be hit based on the size of the DatabaseV2 file filling up the virtual memory space. Then when you connect your controller it can go over and crash the program.

I'd be interested to know, what is the file size of your DatabaseV2 compared with your friends DatabaseV2, can you find out for me?

Regards
Dave W
Phuture2 1:17 AM - 26 April, 2013
My database v2 file size is 64.4 mb
My friends Database V2 file size is 27.5 mb
Phuture2 1:39 AM - 26 April, 2013
Dave,

My Database V2 folder is at 64.4 MB and that is for the 111,979 files that are in 10, 607 folders.
My friends Database V2 folder is at 27.5 MB and that is for the 167,660 files in 9,386 folders. Hope this info helps. My question is why is mine almost two times the size with less music? And BTW there is no crates added yet to my drive. Talk to you soon.
Serato, Support
David Wood 1:56 AM - 26 April, 2013
Notice he has less folders straight off the bat.

What if you moved all your music into one folder and then added your old crates into your _serato_ > Subcrates > then allow Serato DJ to build a new DatabaseV2 file. Then rescan ID3 tags and and then relocate lost files from that new folder location for all you music..

Would you like to try that?
Phuture2 10:36 AM - 26 April, 2013
Hi Dave,

I will try that this weekend. I was thinking, maybe the easist way for me to extract all the sub music folders (where the majority of the sub folders are located) is to make one larger folder (like you suggested) instead of each an individal artist folder. How I will accomplish this would be to highlight all of the tracks in Serato DJ and drag them onto a temporary hard drive. If I am correct this will remove the tracks from the original "sub folders". Once the file transfer is complete, make one folder on the original 1tb drive called "MP3 library". I will drag all of the moved files into the New "MP3 library" folder. One completed, drag the new "MP3 library" folder into the "all" tab and rebuild the databaseV2 file. Add my old crates into the _serato_>subcrate> folder, rescan the ID3 tags and relocate the lost files. Does that sound good to you? Sounds like a plan to me.
Serato, Support
David Wood 9:00 PM - 28 April, 2013
Just don't forget to make a new _Serato_ folder by renaming the old one ;)
Phuture2 11:14 PM - 28 April, 2013
l am almost done moving the files into one folder. Let you know how i make out
Serato, Support
David Wood 11:34 PM - 28 April, 2013
Please remind me, how many song files do you have all together?
Phuture2 10:09 PM - 29 April, 2013
Dave,

Great News. By removing the 111,979 files which were in 10, 607 folders it lowered the Data v2 folder to 27.3 MB from the original 64.4 MB and viola the program loaded without crashing. I let it run for 4 hours with using a lot of the effects samples and mashing around and so far it has been stable. As of right now there are 91,005 files in 1,720 folders and the size is 633 GB.
Serato, Support
David Wood 10:18 PM - 29 April, 2013
Sounds like we are heading in the right direction. I think you have the know how and eduction on how this all works now. The bigger the DatabaseV2 the more 'virtual private memory' the program is going to use in turn the lower the stability. Finding a way to shrink that DatabaseV2 has been the key to your successful results. My man!

Regards
Dave W
Phuture2 11:01 PM - 29 April, 2013
i know there are more folders that I eliminate and will do that this week. So what I am up to now is, I added the crates into the sub crate folder. Started Serato DJ and the drive was being read. Now the crates show but all of the tracks inside the crates are all red like they are lost. I am guessing now that i have to use the "relocate"function to find them? is that correct?
Serato, Support
David Wood 11:04 PM - 29 April, 2013
Yes. Do you know how to use the relocate lost files feature? I find dragging the folder onto the icon works the best :)
FYI, Don't stack up to many crates, they are memory hogs too. Limit where ever you can.

Regards
Dave W
Phuture2 11:07 PM - 29 April, 2013
Ok Sounds good. I feel so much better that my new investment is working well. I will keep you informed later this week. Can you leave the thread open until then? Thanks for all your help.
Phuture2 11:11 PM - 29 April, 2013
How do I correctly use the lost file feature?
Phuture2 3:29 AM - 12 May, 2013
Dave,

I eliminated around 9,000 single artist folders from my mp3 library to down size the V2 data file. Had to do this manually since the last post. I loaded all of the crates that I originally had, and now the tracks in the "all" and "crates" section are coming up "Red". The original file tags were not edited. The only thing that changed were all the tracks were removed from the respective artist folders (9,000). All of the tracks are now inside one folder called "Main MP3's". I dragged all of the "red" tracks onto the "relocate" button and it tells me that "0" tracks are found. What do I do now?
DJ_Junior A 12:00 PM - 12 May, 2013
Hi,

You are not use the relocate lost files correctly. You have to chose the folder or location that the files have been moved to, and drag that folder on to the relocate lost files button. Once you do that, it will fid the files at their new location and they will no longer be red. Hope that helps.

Junior
Serato, Support
David Wood 3:23 AM - 13 May, 2013
Great feedback DJ Junior, how did you go with that Phuture2?
Any luck relocating now?
Phuture2 11:28 AM - 13 May, 2013
Some of the files were re-located but, tracks that were in the crates were not. Not a big deal as i can delete them from the crate and put them back in. Unfortunatly, after a week of Manually moving around and Downsizing from 9,000+ folders into one large MP3 folder serato rebuilt the V2 data folder and it jumped back up to 62.2 mb. So back to Square one again. What is puzzling me is my friends hard drive is the same as mine (Capacity, format, settings, manufactuer) has more music but less folders and his works without any problems with my laptop and my DDJ-SX hooked up and his v2 folder is way smaller. My hard drive is the same, with less music and now with less folders and my v2 file is larger. What keeps bringing up the v2 folder size? I am now lost as to what to do. Cant return the DDJ-SX since it is past the time frame. Stuck with a controller I cannot use. Today I am going to make another copy of the drive and remove the "main Mp3 folder", reload the drive and see what size the v2 folder is.
djshorzy69 3:57 AM - 14 May, 2013
i have a lenova i7 8 gigs of memory with 3.1ghz processor,should be plenty of power
to run serato dj,but i got my 2nd pioneer ddj-sx,hooked up my 2 tb external hard drive and turned on serato dj installed music folder,started annalyzing it and again pioneer ddj-sx froze and serata dj closed,so heres what i didI uninstalled everything,reinstalled everything,
then i renamed _serato_ folder to old_serato_ and _datadv2_ to _datadatadv2_ on both laptop and external hard drive serato folders.this time i did not put large music folder into serato dj and did not have it annalyze it,thats were the problem is,i plugged external hard drive to laptop,turned on serato dj,turned on pioneer ddj-sx,i just dragged 1 song at a time into virtual drives and BAM IT WORKS,,i had MediaMonkey annalyze all my music on external hard drive and you can search for song throu it too,this is just external hard drive fix until i get my large internal hard drive to put music on,
hope this help some of you out
Phuture2 8:46 PM - 14 May, 2013
Dave,
Trying some other stuff this week. I think i am on to something here, but it doesnt make sense to me. My back up powered hard drive has 112,448 files on it (in 9,000+ folders) and the V2 database folder was around 60mb. I rescanned the ID3 tags in "scratch live" and it brought it down to12mb... Dont know why, but all i know is that the back up hard drive is working without any problems with the DDJ-sx hooked up. Now the test is going to be when i copy that entire backup drive to the other external drive where the issue started. lets see what happens.
Serato, Support
David Wood 10:17 PM - 14 May, 2013
Phuture2, Interesting, please keep me up to date with your testing.
Phuture2 1:11 PM - 15 May, 2013
Dave,

After all of the moving of files, trimming folders and sub-folders, rebuilding v2 database files. No luck What I am finding is that serato DJ is not properly adding all the music that is being sent to the "all" section. How i Know this is the fact that i looked at the properties of the file and it said 111,979 music files. when they were added at once into DJ, i made a test crate to see exactly how many tracks were read. It said only 34,000. So that is bringing the V2 file very low. Did a search for some tracks i knew were there in Scratch Live and they were not. I went to the files section and manually found the track on the drive. Serato DJ added them and they played. So there are a few issues with the program. Unfortunately I Have wasted enough time with Serato DJ and I am moving onto another program sorry to say. The developers should be ashamed as to what they did with this program. Scratch live was working well with large libraries and to say that the library will work with DJ is total non-sense and a big misrepresentation of the software. As being a wedding DJ and having a mobile business, how can I tell my clients that my library was downsized because the software i use can't handle it. When you take requests from people how do I say "i don't have the music" Bad business on serato's part. With all of the social media sites now bad business gets around quick. I have been looking at serato DJ forums and there is an increasing number of "Large Library" issues popping up, and all i have seen was an answer from Serato to "downsize" that is BS to make a program work. You can't tell me that nobody in Serato thought that people who didn't need time code CD's were not going to jump from SSL. Some of us who came from SSL had large libraries and it worked fine. So why not make the program around us? or at least do more R&D before DJ was released, so people wont waste their time and money on something that does not work with a large library? I hate to rant but i am really pissed at serato for this issue. As for now i will try to recoup some money that i wasted on the DDJ-SX and will check back from time to time to see if the problem was ever fixed. In My opinion I know SSL had its issues in the beginning (been a loyal user to Rane and Serato) and seen vast improvements but never like this with reading a library. Social networks can ruin a company without strong backing and i am not backing Serato any more. If there are any representatives at the DJ expo in Atlantic City this year, I will voice my opinion.
Serato, Support
David Wood 10:14 PM - 15 May, 2013
Hey Phuture2,

Sorry to hear you feel like that. The issue with large libraries is of a high priority to the Serato team and we do realize that for users such as yourself who are in this boat it is very frustrating to say the least.
I wish we could have done more to help you however, as i've explained there are workarounds and users who aren't using big libraries are experiencing positive results. I've urged you to downsize and when you did try it seemed to work well.

There is no reason you can't have all your music with you when you play, just add it on request from your hard drive into Serato DJ. I've also explained how in the past, if you'd like me to run through this again i'd be happy to help.
I'd also be happy to help look at this issue with importing less music into the database than expected which you mentioned above.

However if it is your decision to move on to a new application or laptop and leave Serato DJ behind, we'd be sad to see you go. Hopefully you find what you are looking forward and get the best of both worlds else where.



Warm Regards
Dave W
Phuture2 3:44 AM - 16 May, 2013
Dave,

"The issue with large libraries is of a high priority to the Serato team" in one of the other posts you stated that the 64bit veriosn is "not on the road map" in the near future. So how is that a "high priority"? Downsizing the library is only a band aid to fix. I do not know what else to do or even start to downsize without disrupting the tracks in the crates. I tried to drag all the songs from Serato DJ from the crates and all I get is server busy errors and Serato Crashes. I let serato DJ make a fresh new database file and not all of the tracks were added. You are correct when i said I downsized my library and it worked, however; how do i search a song from a large library outside of serato without the computer using more ram and processing power that Serato DJ needs to run? I will still monitor this post but as of now i dont know what else there is to do. please advise.
Serato, Support
David Wood 10:10 PM - 16 May, 2013
Hey Phuture2,

Yes I did say that, moving to 64 bit may not be the only way we can tackle this. I'm not a developer nor are any other members of the support staff. Best we can do is feedback reports to our Product Management Team for a fix on the behalf of the users we are dedicated to supporting. Don't think we are not concerned about this, we want to see this issue tackled as much as you do.

The support team has been pursuing this issue with urgency and development is looking into this however it will be slow. This will not be an easy fix as the Serato database system is very unique. On one hand it's an awesome system that gives you, the user instant access to your music with extremely fast loading times at the business end of the software. On the other hand storing all this info to memory does hit a limit. Unfortunately you are affected by the downside of the database system right now but hopefully it will change in time.

However for the mean time, from a support perspective, we can only advise you of the work arounds as an intermediate option for you to use the other infinite possibilities you have with using the DDJ-SX and Serato DJ. I'd hope you could focus on the positive side of the coin on this one as there are options available to you because of these work arounds we have offered.

Quote:
how do i search a song from a large library outside of serato without the computer using more ram and processing power that Serato DJ needs to run?


This should still be o.k to do as you have enough other memory on your computer to run other tasks such as this. I'd test this option as it's working well now for others affected by this issue.

Regards
Dave
Phuture2 11:20 PM - 16 May, 2013
I will try the above option and see how it goes. Is there any specfic program I should use to find the tracks?
Serato, Support
David Wood 1:18 AM - 17 May, 2013
I'd suggest just using the standard search function on Windows 7.
Phuture2 8:18 PM - 17 May, 2013
Dave,

is there any way to export the music that is inside of the crates so i can at least have those tracks then i can rebuild the database v2 file. what i dont use fromt the main library i wont put back in since i use the music mostly in the crates?
Serato, Support
David Wood 11:38 PM - 17 May, 2013
O.K sure you can. Here are some instructions to make it work correctly.

What we want to do is export the songs from each crate into one folder on your external drive.

• First make a folder on your external hard drive called 'Crate Music' ( or any name you'd like to call it )
• Open Serato DJ > File tab.
• Open the first crate you want to move the music from, select all and drag it to the folder you made on the external HD called 'Crate Music'. You should see a window pop up window with options Copy, Move or cancel, choose Copy. Also make sure you enable ' Remove original references from library' by enabling this it will make a new link to the file location you have now chosen which means you will not create duplicates or have to relocate lost files.
• Follow these steps for all the music in your crates.
• Once this is done close the Serato DJ program and then go and create a fresh _Serato_ folder on your external drive.
• Open Serato DJ and make sure it's fresh and there is no music in the 'all' of the database. (Make sure you rename you old one to _OLDSerato_) .
• Close Serato DJ, open the new _Serato_ and copy the old crates into the new Subcrates folder.
•Reopen Serato DJ. You should now have all your music from the crates in your new serato database.

Let me know how you go.

Dave
Phuture2 12:04 AM - 18 May, 2013
I will try This over the weekend. Thanks
Phuture2 12:11 AM - 18 May, 2013
Just relized something. I cant open Serato DJ without it crashing with that drive connected. can I do this with Scratch live, since I know that program can open up my large external drive and follow the same steps?
Serato, Support
David Wood 3:54 AM - 18 May, 2013
Yeah sure, you can do the same thing with Serato Scratch Live.
Phuture2 4:25 AM - 18 May, 2013
Great Will try this tomorrow.
Gordon 5:41 PM - 18 May, 2013
I have recently purchased the same Pioneer ddjsx and have botched my three gigs with total embarrassment and got booed all night long. I had to use my laptop and just clicked and dropped all night. These were the most horrible gigs I have ever had. I too figured out I had to downsize my hard drive but this does not work for my craft as I am a mobile dj and need my fuel. Any solutions coming soon? I may have to go back to my SSL and regain my reputation. I even had a gig cancelled use to a "this dj sucks" comment at a previous wedding.
Phuture2 1:35 AM - 19 May, 2013
Myself as well is going back to SSL but int he meantime I am downsizing to see what works. Serato is aware that there is a problem, however there is no time frame. I feel that these issues and a few others in this forum relating to crashes and large libraries is making a lot of people look down at Serato, but they hold the reigns now. We as the users MUST complain and report what issues we are having so these problems get addressed. I am not happy to downsize, but this is all we can do at this moment. This needs to get fixed or in my opinion Serato DJ will be a thing of the past.
Phuture2 12:32 PM - 25 May, 2013
Dave,

I know have a problem with the tracks going into the red while in the offline player. Never happened in SSL. All tracks were analized in SSL with auto gain on 92db. Took the now "downsized" library and added it to Serato DJ and another problem surfaced. The same tracks are now hitting the red clipping area. I reanalyed those tracks in Serato DJ at the recommend 92db with auto gain and they clip at 92db. I brought down the auto gain to 89db and the work fine. Whats going on?
Serato, Support
David Wood 11:32 PM - 26 May, 2013
There should not be any difference. Could you please attach a file for me and i'll check it out for you?

Regards
Dave
jusrok 9:26 PM - 28 May, 2013
Glad I found this thread, very resourceful. Just picked up ddjsx yesterday and couldn't for the life of me figure out why it kept crashing with the external hd plugged in.

My question is if I delete my sub crates, will the database file essentially scale down on it's own?

I've been using ssl3 and when I renamed _serato_ to add "old" to it. Successfully able to open Serato dj and it didn't read the hard drive and crash the software.

So I'm curious if I can copy my _serato_ folder I use with ssl3, delete a bunch of sub crates to downsize the database file in the serato dj version?

Then when I'm switching between ssl and serato dj I can rename the _serato_ folder depending on the app I'm using so it's not double read or etc???

Or Am I totally off thinking that by deleting my sub crates will lower the database file?

There are some sub crates I can do without when I use the ddjsx...

Thanks.
Phuture2 9:57 PM - 28 May, 2013
As far as I know, if you downsize some of the Crates, Subcrates and music files your V2 database file will get smaller. This will alllow Serato DJ to load with the controller and your external hard drive connected at once. There is a memory limitation to what Serato can load without having the program crash. I would wait for an exact answer from "Dave W" from serato on this. I dont want to lead you down the wrong path.
Serato, Support
David Wood 10:02 PM - 28 May, 2013
Good feedback Phuture2. Yes if you downsize on your subcrates this could help, it definitely couldn't hurt. If you'd like some more personal support I'd suggest you started your own help thread. We can work more closely with you there.
Make sure in your thread you post your system spec's, how much music you have, if you use iTunes, if you use an external drive to store your music.

Regards
Dave
Phuture2 3:13 AM - 2 June, 2013
Dave,
After downsizing my library almost in half, Serato runs and loads without the crashing. However, a new problem has occurred. When I add a few artist folders into the new "Main Mp3" library, Serato DJ will not read them in the folders when i drag them to the "all" tab. I have to strip the MP3's from the folders and just toss them into the the general population of tracks within the new MP3 folder so Serato will read them? Any ideas!!!!
Serato, Support
David Wood 2:52 AM - 4 June, 2013
Sorry Phuture2,

I'm not sure I understand what is happening. Could you clarify? Are you moving tracks in crates from your hard drive?
I'll do my best to help.
Regards
Dave W
Phuture2 11:33 PM - 4 June, 2013
What I Found is, when I try to add the downsized tracks to the "All" library, not all of tracks are coming up. When i do it it at a smaller bunch they all get added correctly.
djshorzy69 7:15 PM - 7 June, 2013
also try going into task manager processes and click on serato and set priority to below normal,seems to work for me ,no crashes when annalyzing
Phuture2 1:30 PM - 10 June, 2013
Dave,
Any luck with those files?
LPspinner 4:09 PM - 10 June, 2013
I am experiencing the same frustrating problem with Numark NS6 and Serato DJ crashing/shutting down when my controller is connected. I think its misleading for Serato not to post the limitations of its so called plug and play product. My questions posted on this matter in Numark Controller Help was not even addressed so I had to search until I found this thread. Now I see that I need to re-configure my laptop or downsize my music library to fix the problem. For now Serato Itch works and I can use Virtual DJ to get me through gigs. It should be posted on the main page that the new Serato DJ 1.2 is limited and using large music libraries can cause the software to crash.
Phuture2 5:09 PM - 10 June, 2013
I agree. But right now this is the only way around the issue.
LPspinner 7:13 PM - 10 June, 2013
Thanks to your post Phuture2 and Dave W it has helped in some regards. I am a Numark user but I had to search in the Pioneer Forum to find some work arounds for the problem.
Phuture2 11:30 PM - 11 June, 2013
Glad this post can help you. I can truly say, now that I downsized my library my DDJ-SX is working great. Thanks for Dave W help. Just waiting for his response on some files that were sent over to him.
djJay T 2:01 PM - 17 June, 2013
Ummmmm...... No... I am running Ver 1.1.2 with 1.5tb external with 120 gig available. I have a ASUS G-74BBK with 3 Internal Drives of 500 gig Drive C has 32 Gig Available Drive D has 162 Gig available and Drive F has 62 gig available. I have 16 gig of RAM, 3.2gig processor I7 with a turbo boost to 3.7 plus 3gig of graphics 3D. there is something wrong with your Update ver 1.2. I have no issues running 1.1.2 but as soon as I updated Serato DJ crashes only when I add the external drive. But the Previous version Runs Fine with no errors. So I have wasted about 2days of rebuilding databases for no reason. When I revert back to Ver 1.1.2 I have no issues at all
Serato, Support
David Wood 9:41 PM - 17 June, 2013
Hey djJay T,

You may have reached your threshold as the latest version of Serato DJ is more memory intensive than the last. We are working on a fix for this issue, however for now I believe you have two choices:

1) Downsize your library, delete duplicates and clean up your music library till you have stability again or;

Here is a guide on how to deal with these kinds of memory limitations: serato.com

2) Stay on Serato DJ 1.1.2 till we have a solution available for large library handling.

If you are looking for further assistance, i'd recommend starting your own help thread as we will be able to give you much more personal support over there.


Phuture2 - Is it cool if we close this thread for now?

Regards
Dave W
djJay T 9:48 PM - 17 June, 2013
I have a thread open. But u guys have to do away with the gray light grey for played songs. A most played crate would be nice I think that will deter dj ruts. ..we fall into
Phuture2 1:04 AM - 18 June, 2013
Dave,

I am closing this thread. My issue that I used was to downsize the library as you stated. Working well at this time. Thanks for your help and i will keep in touch with you. P.S. Picking up the inflatable screen and projector this month.