Software help archive

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Mac will not pick up Xone Dx "Hardware Disconnected"

Product
ITCH
Version
2.2.2
Hardware
Allen & Heath Xone:DX
Computer
Mac
OS
Platform
-
Scholar Kid 2:23 AM - 21 March, 2013
So I just recently put together my two Tannoy speakers, KRK sub woofer, and Xone DX in hopes of trying to get the audio from my mac to come out of the Tannoy's and KRK.
Unfortunately, no luck.
I have tried downloading every driver compatible for the Mac and still no luck. Each time i try to update the Firmware. The updater can not find any firmware.
Ive uninstalled itch and the drivers multiple times with the Xone Dx plugged in and not plugged in.
The Master and booth outputs work on the Xone Dx. Each time i plugg the mac into the Xone, the left and right channels spike in static (not simultaneously or in unisons).
All i want to learn is how to get the Xone to properly work with my mac and to get my mac's audio to come out of the new speakers. I have uninstalled all drivers and
Do i need this xone? Is it better if i buy some other equipment instead of dealing with this? Please help me!!!

Heres some info about my mac
Processor 2.6 GHz Intel Core i7
Mac OS X Lion 10.7.5
Serato, Support
David Wood 1:57 AM - 2 April, 2013
Hey Scholar Kid,

I'm trying to understand your setup. It sounds to me you are trying to get sound to come out of your Mac rather than your Xone:DX. The sound should come from your master output on the A & H Xone:DX NOT your Mac laptop. The reason for this is that when working with Serato ITCH the XONE:DX functions as the sound card.

Maybe you could explain exactly what it is you wish to do, use Serato ITCH or use the Xone:DX as a stand alone unit which plays music form your Mac?

Regards
Dave W
2:00 AM, 16 Apr 2013
This help request has been closed due to inactivity.