Software help archive

A read-only archive of old serato.com help threads.

Still saying Hardware disconnected

Product
ITCH
Version
2.1
Hardware
Denon DJ DN-HC5000
Computer
Mac
OS
Platform
-
djtoshiba 7:55 PM - 20 March, 2013
My Hardware are connect but itch still in offline mode.

My Mac detect the DN-HC5000 like a soundcard. Virtual DJ works with the controller. But itch 2.0.1, 2.1, 2.2 don't wont to switch at deck mode.

I create and New user and boom !!! it's workinf fine. So i delete my serato folder into my music folder just to restart new serato.. crate etc... and no.. my primary user can't make itch work....

Any idea ?

i thinking about reinstall mac osx, i need a clean up anyway... lolll