Software help archive

A read-only archive of old serato.com help threads.

SERATO DJ INTRO crashes

Product
Serato DJ Intro
Version
1.1.1
Hardware
Vestax Typhoon
Computer
Mac
OS
Platform
-
NASH-G 5:42 PM - 20 March, 2013
serato dj intro crashes randomly while i'm using the software.however, when i install a serato dj intro straight from the install CD that a friend has it does not crash but his vestax typhoon is FULL BLACK. hence, the "cup" nor the "filter" buttons DO NOT WORK.
please let me know how to get it mapped or if there is a software compatible with my vestax typhoon.
Serato, Support
Matt P 10:47 PM - 27 March, 2013
Hi NASH-G,

I've tested this here, it seems like its working fine here. The crashes you are experiencing, what troubleshooting have you done? have you analysed your files?

What sort of computer is your friend using?

Matt P
11:00 PM, 10 Apr 2013
This help request has been closed due to inactivity.