Software help archive

A read-only archive of old serato.com help threads.

why can i not get audio when i play with videos?how do i fix that??

Product
ITCH
Version
2.2
Hardware
Allen & Heath Xone:DX
Computer
PC
OS
Platform
-
Dj Nava_3 1:00 AM - 17 March, 2013
No audio when i play with videos??
Dj Nava_3 1:02 AM - 17 March, 2013
i hope u guys can help me with that pls!!
Dj Nava_3 11:26 PM - 24 March, 2013
no I dont know if the problem is that I use windows 8, because I just started using seratoITCH Video and yes I use harddrive. what of figured out was that it only plays high definition videos with audio. is that normal? or do I have to do the set up different, I hope u can help me ? Thanks!!
Dj Nava_3 7:03 PM - 31 March, 2013
Thnx guys for your help. but now the videos get froze sometimes anyone knows how I can fix it?
11:00 PM, 15 Apr 2013
This help request has been closed due to inactivity.
Dj Nava_3 3:32 AM - 13 September, 2013
I still have the same problem but I get audio in the videos now, but the video freeze and it makes me shut down the videos. Anybody know how to fix this or what's going on? I would appreciate it.
Serato, Support
Aaron E 10:07 AM - 13 September, 2013
Hey man

The same questions as above apply now. If you could answer them, I may be able to help.

Cheers
7:04 AM, 28 Sep 2013
This help request has been closed due to inactivity.