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CUE PROBLEMS
A read-only archive of old serato.com help threads.

CUE PROBLEMS

Product
Serato DJ Intro
Version
1.1.1
Hardware
Pioneer DJ DDJ-ERGO
Computer
PC
OS
Platform
-
discjockeyR 11:36 AM - 11 March, 2013
Hi,

i have purchase the DDJ-ERGO and download with DJ Intro software. i came across a problem twice within few days.
While the channel 1 was on air and the channel 2 fader was down the audio from channel 2 was also came onair when i have the cue button of channel 2 On.
Is this possible? I had to power off and on again controller to solve the problem.
Please advice

Thanks
Serato, Support
Mak T 8:47 PM - 19 March, 2013
Hey discjockeyR,

Thanks for your post.

-Was the Audio from Channel 2 coming through your headphones or the Main Output (speakers)?

-Where is the crossfader positioned?


Cheers.
discjockeyR 8:58 PM - 19 March, 2013
Hi Mak T,

The audio was output from the main output. i am not sure about the crossfader where was but the channel 2 fader was completely down and when the cue button of channel 2 was pressed the audio came out from master output. this happens only twice and i did not manage to generate it again.
Serato, Support
Mak T 8:59 PM - 21 March, 2013
Hey discjockeyR,

Okay, this is really strange, especially with the fact the volume fader for Channel 2 was completely down. Could you please try updating your current version of Serato DJ version 1.1.2 and see if your issues still persist? Below I have attached link to the Serato DJ 1.1.2 download page:

serato.com (click link)


Let me know how you go with this.


Cheers
discjockeyR 7:06 AM - 22 March, 2013
Hi Mak T
i am using DJ Intro and not Serato DJ software
Serato, Support
Mak T 2:22 AM - 2 April, 2013
Hey discjockeyR,

Thanks for your post, and thank you for your patience, as we have been flat out here at Serato HQ.

-How long has this issue been occurring for?

-Was this issue occurring with DJ Intro version 1.0.9?

-Have you tried reverting back to version 1.0.9 to see if you issues still persist? Below I have attached a link to the DJ Intro 1.0.9 version:

serato.com (click link)

Let me know how you go with this.


Cheers
3:00 AM, 16 Apr 2013
This help request has been closed due to inactivity.