Software help archive

A read-only archive of old serato.com help threads.

Sound glitching and skipping occasionally

Product
Serato DJ Intro
Version
1.1.1
Hardware
Denon DJ MC2000
Computer
PC
OS
Platform
-
MacAndy 6:38 PM - 22 February, 2013
I received my MC2000 on Monday and have found that Serato DJ Intro tends to glitch and skip occasionally when playing songs, I have followed your guide on your website for optimizing my computer's performance and have had no luck after doing so. I have also tried disabling my network connection and am still having problems.

I have made a DpcIsr Report which I will attach to this help request as instructed.

I am running both my MC2000 controller driver and DJ Intro USB buffer size at 512 which has not helped solve the problem.

I am using a Dell XPS M1330 laptop.

My laptop specs are;

OS: Windows 7 Professional 32bit - Service Pack 1
Processor: Pentium Dual-Core CPU: T4200 @ 2.00 GHz
RAM: 3GB
Graphics: Standard VGA Graphics Adapter

If you need any more information let me know. I am grateful for your help! Thank you! :)
6:38 PM, 22 Feb 2013
MacAndy attached a file: GILDERPC-dpcisr-report.txt
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MacAndy 6:38 PM - 22 February, 2013
As mentioned, here is my DpcIsr Report.
MacAndy 8:19 PM - 5 March, 2013
I have tried your fix and have so far had no troubles (and have been using the software for about an hour or so now whereas before the glitches would be every few minutes) so thank you very much!

You've been a huge help and I'm glad I didn't have to buy a new laptop with more processing power just yet! Haha.

Thanks again! :)