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hardware disconnected and cant open firmware update
A read-only archive of old serato.com help threads.

hardware disconnected and cant open firmware update

Product
Serato DJ Intro
Version
1.1.1
Hardware
Vestax VCI-400
Computer
Mac
OS
Platform
-
magixx 11:38 PM - 19 February, 2013
the firmware updater software will not open after I unzip all the files and click on it.
Ron M 9:02 PM - 21 February, 2013
Hi magixx,

What is your computer specs? Processor? Ram? Etc? Does the Vestax firmware updater installer icon looked crossed out? Let me know. Thanks.

Regards,

Ron
10:00 PM, 7 Mar 2013
This help request has been closed due to inactivity.
magixx 1:44 AM - 8 March, 2013
sorry i didnt see the reply,
no its not crossed out,
when i click on it, it flashes like it wants to open but it doesnt

using macbook pro
i7 2.9 gb processor
8 gb memory
osx 10.8.2
magixx 5:35 PM - 17 March, 2013
i am using serato dj now but same issue with the hardware updater
Ron M 9:48 PM - 25 March, 2013
Hi magixx,

Are you unzipping and opening mac files instead of the windows file? Let me know. Thanks.

Regards,

Ron
10:00 PM, 8 Apr 2013
This help request has been closed due to inactivity.