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Hardware Disconnected + Error#:-1
A read-only archive of old serato.com help threads.

Hardware Disconnected + Error#:-1

Product
ITCH
Version
1.8.2 (Novation TWITCH)
Hardware
Novation TWITCH
Computer
PC
OS
Platform
-
quaser 9:28 PM - 12 February, 2013
When I open up Itch For Novation TWITCH, my Twitch stops lighting up and the program says "Hardware Disconnected". Obviously none of the buttons are functioning at this point. Then randomly it says "Please do not disconnect your firmware" with a following "There was an error updating the firmware! Error #:-1. Do you wish to try again? Yes/no"
It just doesn't function right and it's really frustrating. Expecting a quick fix.
quaser 2:38 PM - 13 February, 2013
A little update. It works with Traktor, so I don't suppose it's either the drivers or the Twitch itself. Does nobody have an answer?
quaser 8:21 AM - 15 February, 2013
Can nobody help me out? I've paid money for this controller and now I can't get to use it because the program that claims to work with it doesn't work.
quaser 7:51 PM - 18 February, 2013
Bumping for a fix..
quaser 1:41 PM - 19 February, 2013
I'm just getting really frustrated here.. if I need to write somewhere else, please let me know.
Serato, Support
David Wood 10:56 PM - 19 February, 2013
Hey quaser,

Sorry for the late reply we have had a big backlog which we have been getting through. O.K so you are not getting any power showing up with the TWITCH by the sounds of things but it works in Traktor.
Do you have the latest version of the Serato ITCH software?
Are you using USB 3.0 port on your laptop or USB 2.0?
Are you using a USB hub?

Regards
Dave W
quaser 11:20 PM - 20 February, 2013
Hey Dave, thanks for the answer.

I have tried using Serato ITCH 2.2.2 and the Serato ITCH For Twitch that came along with the CD. Same thing happens with both of the software.
I am using a built in USB 3.0 port on my laptop, yeah.
Serato, Support
David Wood 12:33 AM - 21 February, 2013
This maybe the issue. USB 3.0 and TWITCH. Try the usb 2.0 ports on your laptop or a usb hub (powered).
quaser 8:33 PM - 24 February, 2013
I now tried reinstalling all the drivers along with the Serato software and installed everything again with the Twitch in a USB 2.0 port - without luck. Exactly the same thing happens.
Serato, Support
David Wood 9:15 PM - 25 February, 2013
So still not getting any power?
quaser 10:27 PM - 25 February, 2013
Sometimes some of the buttons light up randomly but it still says "Hardware Disconnected" and the buttons has no functions at all.
Serato, Support
David Wood 1:53 AM - 26 February, 2013
I'd say try getting a powered 2.0 USB hub and see if that helps?
quaser 7:29 PM - 3 March, 2013
So, it's not certain if that will help? I'm a bit bummed about having to go out and pay money for a solution I don't even know if works. I'll try to formate my computer tonight, that might do it.
Serato, Support
David Wood 2:37 AM - 5 March, 2013
Let me know how you go, sorry i can't offer a better solution as we only make the software, thats the only other thing i can think of that would help maybe. If the TWITCH is powering on with your computer even when the software open it's most likely controller and computer or related. We'll do our best to help you get there.

Warm Regards
Dave W
2:00 AM, 19 Mar 2013
This help request has been closed due to inactivity.