Software help archive

A read-only archive of old serato.com help threads.

It says "Error: Failed to Connect Audio

Product
Serato DJ Intro
Version
1.0.8
Hardware
Reloop Terminal Mix 4
Computer
PC
OS
Platform
-
Boohoohoo 5:42 PM - 22 January, 2013
It says "Error: Failed to Connect Audio. I was using it before and was working correctly. I restored my laptop, reinstalled everything and now when i turn on serato it says "Error: Failed to Connect Audio
. Hope to hear back soon. Thanks. I have also uninstalled serato and installed it again.
Serato, Support
Mak T 9:38 PM - 28 January, 2013
Hey Boohoohoo,

Thanks for your post.

-How long has this issue been occurring?

-Upon purchasing the Reloop TM4, did you install the initial drivers for your controller?

- Have you tried updating to the latest version of DJ Intro (version 1.0.9)?


Cheers.
Alloy 9:44 AM - 19 February, 2013
Hi, Im also having problem with my Serato DjIntro, but Im using a Mixtrack pro
i tried everything that is being said here on the forums but still i got nothing. can you help me out sir?

my laptop Specs are

OS: Windows 7 Ultimate (64bit)
Intel Core i7
4gb of RAM
greyfoxgamers 5:21 PM - 8 March, 2013
I am also having the same problem, i have updated DJ Intro, and re-installed, and folowed every trouble shooting instruction and nothing has worked so far some help please?
Serato, Support
Mak T 8:43 PM - 13 March, 2013
Hey Alloy and GreyFoxGamers,

Could you both please start your own separate help requests. A member of the Support Team will be with you shortly.


Cheers.
2:09 AM, 30 Aug 2013
This help request has been closed due to inactivity.