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HARDWARE DISCONNECTED, WHY?
A read-only archive of old serato.com help threads.

HARDWARE DISCONNECTED, WHY?

Product
Serato DJ Intro
Version
1.0.9
Hardware
Reloop Terminal Mix 4
Computer
PC
OS
Platform
-
Paulino 10:42 AM - 12 January, 2013
Hello, my name is Paulino.Acabo to buy a controller Reloop Terminal Mix 4.

I explain my problem:
My PC meets the system requirements (Pentium Dual Core 2.30 GHz and 64 Bit Window 7).
I've installed the ASIO driver, dj.El serato virtual pc and I recognized one called Terminal devices 4.La mix controller acts as sound card for the computer but when I open serato or virtual dj hardware disconected tells me, why?
Try updating the firmware are reloop.com and when I follow the instructions listed there permacece controller update long time and does nothing.
Took 3 days trying by all forms and I can not solve, please anyone could help me?
thanks

- hp 620, processor, RAM, OS version ::: (Windows 7 Home premium / 64-Bit, Intel Core Duo @ 2,30 GHz / 4 GB RAM) :::
- Reloop hardware model & firmware version ::: (Reloop Terminal Mix 4)
- DJ software version no. ::: (serato intro ,virtual dj rellop edition9) :::

Serato, Support
Jamie W 11:13 PM - 13 January, 2013
Hey Paulino,

Are you using any other USB Devices?
Are you using any external hard drives to organise your music?
How many music files do you have in your SERATO DJ INTRO library?

I would advise downloading and installing the latest DRIVERS
Driver v1.15 (949.96 KB) - > www.reloop.com
Scroll down the page until you see the DRIVER section.

When you connect your TERMINAL MIX 4 and load up SERATO DJ INTRO it says "hardware disconnected" leave your TERMINAL MIX 4 connected for 5 minutes, does this "hardware disconnected" sign stop flashing at any point? If it stops flashing this means its trying to connect to the software. Give it 5 minutes and see if it connects.

Let me know how you get on.

Thanks.
Paulino 11:19 PM - 13 January, 2013
Thank you,I will let us know
Serato, Support
Jamie W 11:27 PM - 13 January, 2013
Hey Paulino,

I will wait for your response.

Thanks.
Paulino 10:41 AM - 19 January, 2013
Hi Jamie, I have formatted my computer and I have already solved this problem.The software detects controlador.Pero I hear now sounds "cracks" when playing music, why?, Thanks for everything
Serato, Support
Jamie W 8:17 PM - 20 January, 2013
Hey Paulino,

Good to hear you have resolved your hardware connection problem!

Quote:
I hear now sounds "cracks" when playing music, why?

Do you get a LIMITER message come up on the top task bar inside SERATO DJ INTRO?
Check your GAIN knobs for each channel on your TERMINAL MIX 4.
I recommend having these set to 11 o'clock.

Are you using any external hard drives to organise your music?

Let me know how you get on.
Paulino 6:36 PM - 24 January, 2013
Quote:
Hello, my name is Paulino.Acabo to buy a controller Reloop Terminal Mix 4.

I explain my problem:
My PC meets the system requirements (Pentium Dual Core 2.30 GHz and 64 Bit Window 7).
I've installed the ASIO driver, dj.El serato virtual pc and I recognized one called Terminal devices 4.La mix controller acts as sound card for the computer but when I open serato or virtual dj hardware disconected tells me, why?
Try updating the firmware are reloop.com and when I follow the instructions listed there permacece controller update long time and does nothing.
Took 3 days trying by all forms and I can not solve, please anyone could help me?
thanks

- hp 620, processor, RAM, OS version ::: (Windows 7 Home premium / 64-Bit, Intel Core Duo @ 2,30 GHz / 4 GB RAM) :::
- Reloop hardware model & firmware version ::: (Reloop Terminal Mix 4)
- DJ software version no. ::: (serato intro ,virtual dj rellop edition9) :::
Serato, Support
Jamie W 9:35 PM - 24 January, 2013
Hey Paulino,

Quote:
Quote:
I hear now sounds "cracks" when playing music, why?

Do you get a LIMITER message come up on the top task bar inside SERATO DJ INTRO?
Check your GAIN knobs for each channel on your TERMINAL MIX 4.
I recommend having these set to 11 o'clock.

Are you using any external hard drives to organise your music?

Let me know how you get on.


Thanks :)
Paulino 8:14 PM - 25 January, 2013
Hi Jamie, I've done everything you've recommended me and the problem is still.
Turning the filter buttons are heard these sounds and also begins to fail the song speed, slows down.
I do not know if I explained well, I use the Google translator, Thanks
Serato, Support
Jamie W 10:08 PM - 6 February, 2013
Hey Paulino,

This is a strange issue. Just to clarify, when you adjust FX knobs it slows down and speeds up the tune that is playing?

Re the crackling sounds, can you check the top task bar of SERATO DJ INTRO, can you see a RED LIMITER LIGHT when this crackling happens?

Are you able to send me a short video of you going through the steps to recreate this issue? It should be able to help us identify where the issue is taking place.

Thanks :)