Hi. I just bought a new laptop which is operating with windows vista home edition, after installing scratch live i cannot get my hardware to work I am getting a message that window drivers are not installed. Please tell me what i have to do, to install the drivers in order to get my hardware to connect

Hello Chris,

First check to make sure you are using a 32bit version of Vista by clicking on the start menu in the lower left corner, right clicking on 'Computer', and choosing 'system properties'.

Look to see if your running 32bit or 64bit next to where your computer specs are.

If your running a 64bit version you will have to downgrade your operating system to 32bit.

If you are using a 32bit OS then you will need to go through the installation again using version 1.7.4 or higher, making sure that the SL1 interface is plugged in prior to running through the install.

Let us know how you get along.

I just bought a new laptop running windows 7 64 bit home and i cannot get scratch live LS1 work , it does not pick up the hardware even though it says the drivers are installed i tried everything i even followed the instructions on the video You Tube
Please help

Hello Chris,

Please make sure your installing the 1.9.2 version with the Rane device connected.
If it doesn't work on one port try installing it on every other port.

If your still having issues try this:

1. Shut down any program you have open.
2. Click on the Start menu in the lower left corner of your desktop.
3. Click on All Programs.
4. Click on the Serato folder.
5. Double click the 'Update Driver' link.

If it doesn't work on the current port, plug into another port and follow the instructions again.

Let us know how you get along;)

Sorry i tried everything you suggested but it did not work, for more information i have a toshiba A505 S6014 running windows7 64 bit with i15 chip. Please help

I fail to mention That I have the SL 1 Hardware I do not know if this is any help

sorry it is the i5 chip my mistake

Ok.. please read this FAQ and follow the instruction there --> serato.com

Let us know how you get along;)

I called toshiba support They check my system bios and said there is no update at this time That i have the latest bios what more can i do other than wait for scratch live support windows7 operating system

The problem is not the Windows 7 OS.
We believe its a compatibility issue between the bios of your computer and the chipset on these i processors.

Did you try the other suggestions on the FAQ including optimizing your machine?

Thanks I got it to work it was a conflict with my usb ports i was using a usb mouse thanks again