Software help archive

Support
ITCH 2.2.2 crash
A read-only archive of old serato.com help threads.

ITCH 2.2.2 crash

Product
ITCH
Version
2.2.2
Hardware
Denon DJ DN-HC5000
Computer
PC
OS
Platform
-
HESCHY 10:46 AM - 11 November, 2012
by closing, after delete Crates or edit Tags...ITCH run as User and Admin, no controller connect

ITCH 2.2.0 works fine but for ITCH users with a Denon DN-HC 5000 controller will no longer cared with Updates :-(

here a video
dl.dropbox.com
Serato, Support
David Wood 2:32 AM - 14 November, 2012
Hey Heschy,

I'm not sure what you mean exactly, could you please explain further, i'll do my best to help out.
I can see it crashes but not sure why.

Regards
Dave W
HESCHY 6:43 PM - 14 November, 2012
I delete a crate or subcrates, ITCH crash
Serato, Support
David Wood 10:45 PM - 15 November, 2012
Maybe try to rebuild you DatabaseV2 file.

Music > _Serato_ > Rename DatabaseV2 to Old DatabaseV2

Reopen ITCH, then try again.

Regards
Dave W
HESCHY 8:20 PM - 16 November, 2012
Quote:
Maybe try to rebuild you DatabaseV2 file.

Music > _Serato_ > Rename DatabaseV2 to Old DatabaseV2

Reopen ITCH, then try again.

Regards
Dave W


not work
HESCHY 1:04 PM - 18 November, 2012
Quote:
Quote:
Maybe try to rebuild you DatabaseV2 file.

Music > _Serato_ > Rename DatabaseV2 to Old DatabaseV2

Reopen ITCH, then try again.

Regards
Dave W


not work


I have tested
is the music on the Serato ITCH program drive (my example, C: \ Users \ Henry \ Music)> ITCH no crash

is the music on another drive (my example, F: \)> ITCH crash
HESCHY 8:12 AM - 24 November, 2012
no idea?
Serato, Support
David Wood 2:14 AM - 26 November, 2012


I have tested
is the music on the Serato ITCH program drive (my example, C: \ Users \ Henry \ Music)> ITCH no crash

is the music on another drive (my example, F: \)> ITCH crash

Are you saying you have music stored on both drives and ITCH only crashes when using music from f:/ drive?

Regards
Dave W
HESCHY 7:12 AM - 26 November, 2012
Quote:
I have tested
is the music on the Serato ITCH program drive (my example, C: \ Users \ Henry \ Music)> ITCH no crash

is the music on another drive (my example, F: \)> ITCH crash

Are you saying you have music stored on both drives and ITCH only crashes when using music from f:/ drive?

Regards
Dave W


yes, my music is stored on the f:/ or d:/ drive
HESCHY 9:12 AM - 1 December, 2012
Quote:


yes, my music is stored on the f:/ or d:/ drive


and now
Serato, Support
David Wood 12:45 AM - 4 December, 2012
Could you send me a crash log in an attached text file please?
1:54 PM, 4 Dec 2012
HESCHY attached a file: ITCH.exe.1924.dmp
Download· Permalink
HESCHY 1:55 PM - 4 December, 2012
here the dump file
HESCHY 1:57 PM - 11 December, 2012
Quote:
Could you send me a crash log in an attached text file please?


you have news for me?
Serato, Support
David Wood 11:16 PM - 11 December, 2012
It's not telling me much, i'm not sure why this is happening to you unfortunately, however it must be something to do with the drive. Tell me a bit more about this drive, size, format etc.

Regards
Dave W
HESCHY 7:32 PM - 18 December, 2012
System:
Dell Optiplex 745, CPU Core2Duo 2,13 GHz, RAM 8GB
OS Win7 64bit Professional
HDD Samsung SP2504C 250GB split in two Partitions
Partition C:\ System ~50GB (OS ~30GB) Format NTFS
Partition D:\ Data ~ 200GB (Music ~100GB) Format NTFS
Serato, Support
David Wood 12:33 AM - 19 December, 2012
Is there _Serato_ Folders with DatabaseV2 files on both partitions. ?
9:32 AM, 19 Dec 2012
HESCHY attached a file: serato-inhalt.png
View· Permalink
HESCHY 9:37 AM - 19 December, 2012
Yes, one database v2(72 bytes) on the both drive in the Music \_serato_ folder and one database V2 (12MB) in the D:\_scratchlive_ ... folder on my Data Drive.

db.tt
Serato, Support
David Wood 2:25 AM - 20 December, 2012
Do you have any corrupt files in your database?

serato.com
HESCHY 9:18 PM - 20 December, 2012
Quote:
Do you have any corrupt files in your database?

serato.com


Hi and thanks for your help
corrupt files do not exist
I've tested, Itch crash when closing only are Subcrates deleted, not smartcrates.
The Subcrates are on the D: \ drive in the folder .. _ScratchLive_


The Neverending Story
HESCHY 8:12 PM - 29 December, 2012
Quote:
Quote:
Do you have any corrupt files in your database?

serato.com


Hi and thanks for your help
corrupt files do not exist
I've tested, Itch crash when closing only are Subcrates deleted, not smartcrates.
The Subcrates are on the D: \ drive in the folder .. _ScratchLive_


The Neverending Story


push
Serato, Support
David Wood 10:51 PM - 6 January, 2013
I'll PM you..
11:00 PM, 20 Jan 2013
This help request has been closed due to inactivity.