Software help archive

A read-only archive of old serato.com help threads.

Crates Backup Not Working

Product
Serato DJ Intro
Version
1.0.9
Hardware
Reloop Terminal Mix 4
Computer
Mac
OS
Platform
-
DJ Hit Em Up 2:48 AM - 27 October, 2012
I have imported my files in to the crate menu and selected the automatic backup option, but each time i reopen dj intro i have to reimport the files
Serato, Support
Matt P 9:43 PM - 29 October, 2012
Hi DJ Hit Em Up,

Can you try deleting the _Serato_ folder and restarting the program, then try importing the crates.

Let me know how it goes

Matt P
11:00 PM, 12 Nov 2012
This help request has been closed due to inactivity.
DJ Hit Em Up 4:22 PM - 4 December, 2012
Unfortunately this did not work. I deleted the folder, restarted the program, and imported my files. After running the software for a couple of minutes I closed the program and made sure the option to back up the crates was checked. When I restarted the program my crates were not saved. When I updated my software to the new version i deleted all folders associated with serato before installing the new version in an attempt to correct the issue but that attempt was unsuccessfull. Another issue im having is I have analyzed several of my music folders to import the bpm for each track but the same issue is occurring where the data is not being saved. Could this issue be caused due to my music is saved on my external hard drive? I am really wanting to upgrade to Serato DJ but if I can't get this issue resolved I will need to look for an alternate software that will not require me to import files each time I start up the program.
Serato, Support
Matt P 2:59 AM - 1 February, 2013
DJ Hit Em Up,

Hey man, sorry about the late reply, It sounds like you may be having permission issues on your external drive. Are you able to see what its formatted for? (your external drive)

Matt P