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ITCH FREEZES AND DOESNT LOAD CRATES ON MAC/PC
A read-only archive of old serato.com help threads.

ITCH FREEZES AND DOESNT LOAD CRATES ON MAC/PC

Product
ITCH
Version
2.2.2
Hardware
Pioneer DJ DDJ-S1
Computer
Mac
OS
Platform
-
djmagik1 6:39 AM - 16 October, 2012
I HAVE SERATO SCRATCH LIVE 2.4.3/SERATO ITCH 2.2.2 AND SERATO VIDEO.... I HAVE THE SAME ISSUE ON BOTH OF MY MACHINES A MAC OS X LION 10.7.5, 2.3GHZ INTEL CORE i5, 4GB RAM AND A TOSHIBA WINDOWS 7, 1.67GZ INTEL CORE i7, 4GB RAM AND WHEN I OPEN SCRATCH LIVE ON BOTH MACHINES IT READS/OPENS CRATES AND I CAN DO MY THING, BUT WHEN I TRY THE SAME ON BOTH MACHINES WITH SERATO ITCH IT HANGS AND DISPLAYS LOADING CRATES AND HANGS BIG TIME.... I REALLY DONT KNOW WHAT TO DO I'VE SEARCHED ON THE FORUM AND CHANGED THE DATABAS V2 RENAMED IT AND REPLACED FILES AND STILL NOTHING..... I HAVE A WD PASSPORT STUDIO FOR MAC AND WD PASSPORT FORMATED FOR MAC/WINDOWS AND TWO OTHERS WD MY BOOK AND IT DOES SAME THING ON ALL FOUR HDS...
Serato, Support
Matt P 11:24 PM - 18 October, 2012
Hi djmagik1,

This issue is one that we've been having problems with. Are you able to try moving the most important crates to your internal Hard drive?
I would also suggest trying to look at your crates folder in your _Serato_ folder and removing any un wanted crates that you may have deleted in the program. All your crate information is now stored in the subcrates folder.

Let me know if that helps at all

Matt P
12:00 AM, 2 Nov 2012
This help request has been closed due to inactivity.
djmagik1 9:09 PM - 22 November, 2012
HI MATT, I ALREADY TRIED THAT AND ITCH STILL FREEZES UP... I ALREADY DELETED "CORRUPTED" FILES THAT NOW I CANT REPLACE OR FIND ON ANY RECORDPOOL... I STARTED HAVING THIS ISSUE WITH ITCH SINCE WHEN VIDEO WAS INTEGRATED TO IT... THE STRANGE THING IS THAT SCRATCH LIVE DOES READS AND OPEN MY CRATES..... IT REALLY SUCKS TO SPEND $1000 ON A CONTROLLER THAT I CANT EVEN USE CAUSE OF THE SOFTWARE.... PLEASE LET ME KNOW ANYTHING ELSE I CAN DO... THX
Serato, Support
Matt P 3:45 AM - 23 May, 2013
djmagik1,


As we have moved over to the Serato DJ platform I'd like to know if you are still having these problems.

Matt P