Hi Niren Kochhar,

Try changing your crossfader contour on the front of the unit from Normal to Scratch.

Mathew

Mathew

We cant use Scratch Contour since there is no proper transitions when you slide the crossfader. The scratch contour brings up the Cue track only once the slider is at the extreme end. This cannot be used as there is no scope for beat matching or smooth transitions.

I was researching about this issue and have read alot of Numark N4 users complain about this issue. I am not sure if its a N4 issue or serato intro issue,

But i request you to kindly look into this and provide an improvement in the next serato intro version.

Also kindly work on the Autu gain as it is not very responsive.

Ok,

I'll mark this as a feature request. Can you link me to the other threads so I can gather them all in one place please? This will help with the cause.



What exactly are you noticing here?

Here are a couple of threads ...Please read all the post.. Everyone is discussing about the volume drop in the center of the crossfader...

community.numark.com

This is one of the most active pages ....

The other point is Auto Gain ..Which is the ability of the software to clip high volume and play volume at a contant decibel. This feature in dj intro did not seem responsive to changing volume levels.

So if you could look at this in your next version ..We would be grateful.

I hope the issue of Volume drop will be resolved soon...We have alot of trust in Serato

I am having this problem as well with my N4, not only does the volume decrease by more than 50% you can't readjust the volume while the fader is centered. please hurry and fix this!

Hi Mathew/ Serato Team

We need you to take care of this issue.... Request you to kindly take this up on priority with you development team... This is waste of an investment for us if we dont have this issue taken care...

Djing is not possible !

Hi guys,

I've updated this issue with the developers, but I can't provide a time frame as to when this could be fixed I'm sorry.

Mathew

im going to sell ny numark n4 crap because it seems that serato will never fix this issue their just taking you on a goose chase by the way the n4 has no hot cues that sucks everyone should stop buying the n4 so that they will see how serious this problem is

its about time they perfect a product before they put it out for sale because these equipment aint cheap

i'll bet u guys that serato will fix these issues in the new upcoming serato dj program because they want us to spend the $200

Hi Antonio

i dont think blasting Serato will help....if they want to do it they will fix it...

As of now i think both Numark and Serato are aware of the problem...

it is dissapointing but what can we do....

So we can only wait and hope they fix this issue!

For sure this is not a N4 issue but the software itself - DJ Intro. N4 is capable of doing hotcue's, 3 in fact per deck + another 3 per deck if layered if you wish to BUT sorry not with DJ Intro, the other software can. This is one thing of all the pretty basic things that suppose to be there, it's omitted. The crossfader drastic output drop is a known issue and for sure Serato is very much aware on it by this time but then again this is not a N4 issue obviously. Let's hope everything will be ironed out with the release of the SDJ as this is not asking a small amount to upgrade.

i just did a check wid Virtual dj and Traktor pro ... there is no drop ... all serato needs to do is look at the code for the Crossfader.... even if no track is playin on other deck the volume still drops by 25%.... this is frustrating Mathew and ..and you have the NERVE to say you dont know when it can be fixed... honestly i gt N4 since it came wid a Serato mapping....

I think we all Numark users should go there are and show what a consumer can do...this is very bad publicity for you guys!

You can even fix a basic issue.. i am a software developer so i know what you have to do to fix this issue isnt a big deal... still you want to act like this...

unbelievable guys....

Update on my issue I turned the CF Contour button to normal instead of scratch, it helped alot.

BTW I don't think serato ignores problems, sometimes it just takes time. But I do agree with not releasing something unless its fully functional.

Bro I think u got it wrong in d very first place ...if u were using scratch as contour...dat is nt for djing.. Move the crossfader between one end and then take it to center..u wil see d volume drop.....

someone had switched it to scratch without my knowledge. I didn't say it fixed it, I said helped.
either way it still needs a fix, a patch, or a upgrade.

Just imagine your x-fader is so damaged you hate to the bone touching it. Switch the XF contour to scratch and put the x-fader in the middle. This won't drop the audio out hence scratch contour. Install masking tape on both the side of x-fader rail so it won't move easily by accident. Now beatmix and do transitions perfectly the old skool way by using the line faders. Put some style by using the 2 finger (index/middle fingers) technique if you like or simply use your 2 hands 4 fingers grip to control the up/down movement of the line faders. Forget about the software that will take forever to solve a very simple issue.

dats a gud point ...bt when i am spending 500 Dollars....why the hell should i do anythng like dat...serato is suppose to support numark ..this is a software problem and they need to fix it period....i dun wana hear non sense lik we dont know when we can fix it..this is about customer support...and unfortunately even after so many complaints they are sitting doing nothing about it...

wow i should've kept my mixtrack pro instead of upgrading because i had no issues with it and just to think that it cost about half the price of the n4. it hurts to know that the n4 is the only serato intro controller with this fader problem , it is clear that all these companies really care about is getting our money so i'll advise you people to PLEASE dont rush in to buy a new product cause it could have major drawbacks

I RATHER HAVE A PRODUCT WHERE THE BASIC FEATURES ARE PERFECTED
THAN A PRODUCT WITH ALOT OF FEATURES THAT ARE BOGUS

Yes Antonia.... i went for my first gig with the N4 and it ws a let down...the sound ws so dead in between its not even funny...now i need to go back to VDJ,,,,how did having a console help ??? i anyway ws using VDJ widout it ...!!!

Seriously Serato is a let down and Numark are nt doing a damn thing!

No matter what. even if all levels are equal once I fade to channel 1 the volume is always lower. it's not numark the machine operates like it is suppose to its the software. point blank.

hi team....waiting for an update!

guys here is a quick fix... it seems to work...
1.increase all channel gains to full ...the two knobs below browser knob
2. on the top right corner there is somethn called as limiter.... make it maximum...

Now to test simply play a track and move the fader to center ...the volume drop will be minimal....hope this works for u guys...been mixing for a while

Seems to work

I don't see a limiter in the top right corner? is it a button? or knob? if so I don't see anything on the N4 called limiter

Mr Li,

On Serato intro screen ....top right corner there is a volume thingy (white color) ..thats the limiter...u need to make it full... there will b minimal drop once its set to max....important thing is u put the gain on line knobs to full...

then play a track and slide it to center with no track playing....it works!

We can do this till Serato fixes this issue!

let me know if u still cnt understand the limiter part..il put a screenshot!

Hi Niren, yeah I have adjusted that knob, its the (Limiter: Illuminates when the limiter is engaged. The limiter will prevent Serato DJ Intro from digitally clipping.)
so what you are saying is to turn that until its all the way clockwise, " full volume" i will try that... Thanks !!

Yes ricky dats exactly wht i am sayin full clockwise turn along with full gain on line channels...clearly now serato doesnt want to help

Dear Serato TEam

Please fix this issue ASAP!!!!

wow i'm still waiting for an update with a fix from serato, just to think that the world could have ended and serato still aint do a thing about this problem LOL .

I have done exactly tht and i like that way better than moving the crossfader...required a lil time to get used to it... sounds gud...u can adjust the track volumes...no dips! perfect!

thanks for the tricks and tips meanwhile nothing from serato. Fix this!!!! thinking of switching to virtual DJ

Still waiting for the fix !!!! or changing to Virtual DJ.

New update came, without the fix to this issue.

Would like to hear something from Serato.

Serato DJ support is set to be released on winter 2013, i'm waiting for it, but dont really want to use money on it before i know this problem is fixed and does not appear on the full version also.

i totally agree with juije cause i aint spending money until i'm shure that the fader dip problem is fixed so i'm hoping that when the update is released there will be a way to know that these problems are resolved like a video or something from serato

Hey Niren Kochhar,

As Mat C said in an early thread,
It has been log and they will get to it when they can, we can't give you any kind of update as there is no news on this at this time.

Regards
Dave W

I just bought a Numark N4 to DJ a wedding yesterday, as the person covering my regular club gig doesn't have turntables and I sold my CDJ's a few months ago. I only messed with the N4 enough to know that everything worked as I only had a day to prepare for this last minute wedding. As soon as I transitioned to my second song at the reception, I noticed the huge drop in volume that everyone is talking about as I cross-faded. The cross-fader is truly unusable and was a huge embarrassment for me! I've never before used a mixer with such a ridiculous curv! Seeing that this problem was brought to the attention of Serato a year ago, I am really surprised to see that it hasn't been fixed. That controller is bundled with DJ Intro and Serato, your reputation is tied to that controller. If there was no software fix possible, then Numark should have been forced to fix the issue under threat of not allowing them to use your software for that model. If a software fix is possible, then it should have been done 11 months ago. Either way, It shouldn't be in the stores for me or anyone else to buy at this point since its still got such a huge problem... I've been a Scratch Live user for 7 years and I've come to expect more from Serato. I will now again be forced to drive the 45 min to my nearest Guitar Center to return this unit... (Unless the problem will be fixed in the next week or two).

djtraxxx i totally agree with everything your saying and i feel your pain because i also suffered the same embarassment and its like serato doesnt care about this problem

i've managed actually very well, with CF Contour turned to Scratch mode. I'm not even missing mixing with crossfader :)

Anyway, i already ordered a pioneer controller. So soon this is not my problem anymore

they just want to sell serato for 129 dollars....stupids jerks serato and stupid numark 4 ppl!

Hey Niren Kochhar,

Sorry you feel that way. I can assure you that is not the case. Our product team has to make hard calls about the timeline for different bugs and sometimes more pressing issues find there way in front of other bugs. I'm not sure what the case is with this issue however I can assure you that our team here at Serato strive to keep our users happy with improvements across the board. We hope to bring a fix in a future release.

Regards
Dave W

Dave

First this is not a Bug this is a Defect... (In IT terminology)... it needs a code fix... this needs to be taken as a priority and i am not sure but google tends to throw up this page quite often ...so it is not good for Seratos reputation. we like the software bt the issue makes it unsusable... please escalate this issue and get the fix done... with that being said the new serato dj intros are coming with buy 129 serato dj..lik really?? u need to advertise on the software...that really low man!

Regards
Niren

the guy at serato still insist on saying that they are working on the problem but look at how long we are waiting it feels like forever having to wait on this fix

shoulda baught the pioneer cause my numark is collecting dust because its unusable at this point and its hard to see that other controllers without any issues received the serato dj upgrade

I understand what you are saying. It's not up to the support team here at Serato to make decisions on what gets fixed or when it gets fixed. Within support if a user brings a bug to our attention, which we are then able to reproduce, we log that bug and the Product team take it from there. I've had a chat today with senior developer about this issue and have asked how I could help it get some attention.


This thread was originally handled by a member of the support staff who has moved into another area of the company. I then picked this up, I'll do my best to see what can be done, that's not a promise that it will get any attention in the near future but i'll do what I can.
Also Niren, Serato DJ is a very different and much more advanced program with more professional features, new Izotope powered effects and the ability to use the Serato Video plugin and MIDI mappability. The list goes on. We have given users of Serato DJ Intro controllers the ability to upgrade to Serato DJ for a price. We believe this is a fair deal in that market place.

Regards
Dave

so nobody tested the numark n4 with serato dj before it was released to the public because if they did they would've known about this problem and that is what i dont understand .
And i know that serato dj is more advanced with more features however if the fader dip problem isnt fixed i will still consider the program unusable and im shure that allot of other djs
who own the n4 would agree with me cause i'm not spending $129 dollars for a program upgrade to be in the same situation again that will be a waste of my time and hard earned money and that is what i think u guys at numark and serato dont understand at all

i think that there should be a special price for the owners of the numark n4 who want to upgrade to serato dj but that is just my opinion

I have had my N4 for less than 1 week and am dissapointed to find such a huge issue. If this is not resolved I will be returning the unit and buying a controller with a software that is fit for purpose ...

Just purchase Djay from the Mac app store...for $20.00 you probably get a stronger program than serato's $99 program...and Djay has full midi mapping...been using it with my N4 and no stupid drop outs with the crossfader...done with Serato!

So any update on the bug fix for the summer 2013 release with serato 1.2 Dj for numark

even are 50 msgs by differnt user this dumb company doesnt want to do a damn thing...major defect yet nthng from them!

all they want to focus on is selling their Dj Serato for 99 usd!

Any info regarding the resolution of the Numark N4 crossfader volume drop issue? Will upgrading to Serato DJ fix the problem?

u know the sad part is i bought it from USA and i cant even ship the damn thing back...$400 wasted!

Hey Guys,

We have good news on this, I can confirm that when the Numark N4 is supported for Serato DJ, the limitation of control of the crossfader which has been experienced in Serato DJ Intro will be fixed.

This means that you will have control over the curve within the software as well as the hardware controller. This will fix the issue with the fader dip and allow you to adjust the fader manually in the software mixer controls to your liking.

Regards
Dave W

its good to see that finally serato has replied with an answer to the problem but on the other side of things is how long will n4 users have to wait for this upgrade

when is the update to serato dj comiing????

Can not say when but it's not to far off.

Regards

Dave W

Dave it seems like Serato DJ is out for most controllers except Numark N4 ...please update the status

Please be patient. It's not far away.

I'm trying to be patient, but after having a very tough time having to use (SMH) Virtual DJ last night, so that I could do video with my N4 at an event (I had to let someone use my 57 to cover my regular club gig), it's getting very difficult. It was a very high paying gig that went OK after I got the bugs out of VDJ, but after the rough start, I don't know if they're going to hire me for the next 5 events that they're planning this year. So, I could be losing serious money because I, like so many other people had no idea you couldn't upgrade to Serato DJ with the N4 when I bought it. Who would have even thought we would be limited as it doesn't even make sense. This combined with the fact that the N4's crossfader is unusable with DJ Intro (but works fine with VDJ) makes me feel totally ripped off. I've been a loyal SL user since 2006 and I really wish that Serato would be quicker with fixing problems like this. The N4 wasn't the most expensive controller out there, but $400 isn't exactly pocket change. I know how secretive Serato can be with its software release dates, but I think you guys could give us a much more specific time frame than "It's not far away." How are DJ's supposed to plan for events if we don't have a clue as to when the serious problems we're having will be solved. "Not far away" for me is a week or two. "Not far away" for Serato could be a year or two, so even if it's not possible to say for sure, can we please get an approximate date for the resolution of these two N4 issues?

Sorry, but this is not a "Feature request" this is a serious flaw with the DJ Intro software that needed to be fixed right away. Maybe this attitude about it is what is causing the extremely long delay and letting down some of your loyal customers who paid $400 to be able to use your software with a controller. I just can't believe that Serato is treating this as a "Feature request." Totally absurd and shameful!!! I am so mad after reading that I just want to spit!!!

Hey DJTRaXxX,

This upgrade will be available very soon. I'm unfortunately not able to give you that date as it's not in my power to do so. It's not far off guys, really.

Regards
Dave W

Serato - has this been fixed. Does upgrading to Serato dj help.

my mixtrack 2 now is still doin the same thing i just looked up this problem and seen this has been going on has this been fixed or a way to fix it manually ?

Hey Guys,

Serato DJ 1.2.1 is now available with Numark N4 support for paid upgrade or free 14 day trial.

Enjoy.

Dave W

guys just used Serato Dj 1.21...the issue has been fixed ...crossfader works gr8 ...

however the controls have changed so if you were using intro it will take u time to get used to...

ALSO MOST IMP....ON THE LEFT FADER TURN ON 1 AND 3 AND ON THE RIGHT X-FADER TURN ON 2 AND 4 ELSE YOU WILL HEAR BOTH TRACKS TOGETHER

next about fx ...well nothing that great ...infact i liked the respose of Dj intro more.... its a little crude and sometime there is too much effect goes into it

The looping options are there... still trying to get the hang of it...you can record the track in AIF format....

the fonts are rather big compared to Intro so gettin used to it as well....the horizontal view is awesome.... u can see peaks and track as well... better UI.....

Overall im somewht happy with the product...you guys please share your experience

also to turn on efffects you need the shift key pressed and the FX on key....message me if you need any help...took me while to figure out

I am very happy that the Serato DJ software is finally compatible with the Numark N4 after the release of the newest version and can confirm that the crossfader issue has been solved with the new software. I feel that Serato should immediately offer all N4 owners a permanently free version of newest Serato DJ software, as Serato DJ Intro still has the crossfader issue and it could not be considered fair by anyone that we are forced to pay a large sum of money to get our controllers to work properly. By definition this would be extortion and I'm sure this would be reflected in the laws of both the U.S. and New Zealand. This blatant violation of law and common sense must be a very temporary oversight, as I'm sure Serato would never intentionally extort it's loyal customers.

The crossfader issue within for the Numark N4 was a limitation of the hardware as it was designed around a hardware switch on the controller itself. Serato DJ Intro is a limited piece of software and one of the limitations was for all controllers that there was no crossfader curve options in the software. The only fader controls were hardware related. This is possible within Serato DJ Intro to be implemented at some stage but it would be the only controller that may get this advantage within the software, so i couldn't say when this will happen. This is up to our Product team.

Serato DJ as a professional software application opened up the ability for users with limited controllers such as the Numark N4 to have more control over the shaping of the fader curve within the software.

This now gives you the ability to step up from the limitations of your Numark N4 to use software with many more features besides the software fader curve feature. We will not be giving users free licenses based on these limitations. Hope you enjoy all the new features available including the new fader options.

Regards
Dave W

Volume Dip still exists... so please think before you spend 129 dollars!

There is a power/linear bug which is currently in Serato DJ, which is what you are experiencing, this was not controller specific so it's not just Numark N4 but most of the controllers. This has been fixed and will be in the next release of the Serato DJ software.

FAQ: serato.com

Regards
Dave W

i am frankly quite sick of these excuses... sometimes numark n4 defect sometimes serato bug!

This has been fixed and will be in the next release of the Serato DJ software.
We know what this is and have explained it so i'll close this thread as this bug has been fixed and is only awaiting release.

Regards
Dave W