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No video showing / White output video window
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No video showing / White output video window
A read-only archive of old serato.com help threads.
No video showing / White output video window
Product
Serato Video
Version
1.1
Hardware
Rane SL1
Host
Scratch Live
Version
2.4.3
Computer
PC
OS
Platform
-
Dj ListenDat
11:12 AM - 25 September, 2012
Hi,
I want to purshase serato video so wanted to test the demo but no video is showing up in the main screen, and the video output window stay blank.
I have asus ux32 vd :
Processeur
Processeur Intel® Core™ i5 3317U (1,7 / 2.6 GHz)
DualCore à 4 Threads
Mémoire cache : 3 Mo
Chipset : HM76 Express
HDD Hybride : disque dur 500 Go avec 24 Go SSD
4096Mo DDR3 1600Mhz (2 x 2048Mo)
2 Emplacement au total, 1 Emplacement accessible
Ecran / résolution
13.3" HD EWV 16:9
Résolution de 1366 x 768 pixels
Carte graphique
NVIDIA® GeForce® GT 620M
The default card is set to the intel graphics integrated one. Serato video told me it couldn't work with it so i went into the nvideo 3d settings and forced the use of the geforce gt 620m for the application serato. The application now work but without any video showing.
Any idea ?
The video used are H264 AAC MP4 720p
I want to purshase serato video so wanted to test the demo but no video is showing up in the main screen, and the video output window stay blank.
I have asus ux32 vd :
Processeur
Processeur Intel® Core™ i5 3317U (1,7 / 2.6 GHz)
DualCore à 4 Threads
Mémoire cache : 3 Mo
Chipset : HM76 Express
HDD Hybride : disque dur 500 Go avec 24 Go SSD
4096Mo DDR3 1600Mhz (2 x 2048Mo)
2 Emplacement au total, 1 Emplacement accessible
Ecran / résolution
13.3" HD EWV 16:9
Résolution de 1366 x 768 pixels
Carte graphique
NVIDIA® GeForce® GT 620M
The default card is set to the intel graphics integrated one. Serato video told me it couldn't work with it so i went into the nvideo 3d settings and forced the use of the geforce gt 620m for the application serato. The application now work but without any video showing.
Any idea ?
The video used are H264 AAC MP4 720p
Dj ListenDat
1:35 PM - 25 September, 2012
I have just reflected that i have win7 on the SSD drive with less than 5gb free. The scratchlive is installed on the SSD for performance purpose. Do you think it could not be working because of the low memory free ? Should i reinstalled on the HDD partition instead ?
Dj ListenDat
7:25 PM - 25 September, 2012
Hi,
I solved this by enabling the nvidia card globally and not only for serato, then rebooting. It's now working fine. I have bought the full version. The small bug i have is that certain video i launch just mess the program up and slow whatever is playing next
I solved this by enabling the nvidia card globally and not only for serato, then rebooting. It's now working fine. I have bought the full version. The small bug i have is that certain video i launch just mess the program up and slow whatever is playing next
Matt P
10:48 PM - 30 September, 2012
Hi Dj ListenDat,
Thanks for posting up your findings. I'll leave the results of your issue on the board for others to access. In case the issue is still a problem. Intel graphics cards and switching them over to other cards continues to be a problem for a lot of our users.
Matt P
Thanks for posting up your findings. I'll leave the results of your issue on the board for others to access. In case the issue is still a problem. Intel graphics cards and switching them over to other cards continues to be a problem for a lot of our users.
Matt P
Dj ListenDat
12:52 PM - 1 October, 2012
Thanks for posting up your findings. I'll leave the results of your issue on the board for others to access. In case the issue is still a problem. Intel graphics cards and switching them over to other cards continues to be a problem for a lot of our users.
Matt P
Hi Matt P,
I have made a lot of progresses in my knowledges. You can remove this post and create in the FAQ that users that uses a PC with dual graphic cards including an nvidia one (most of the new zenbook etc...) should :
- Go in the nvidia panel in the 3d settings. Make a setting for serato.exe and seratovideo.exe (the last file is in another directory) to force the use of the nvidia card.
- Second thing is to install the latest K-Lite Mega Codec Pack that includes Haali Media Splitter and FFdshow, and force the use of the CUDA (GPU acceleration which is more powerful that a CPU decode and uses less CPU as the GPU handles it) and LAV decoder for mp4 files.
Please also have a look at my question about the possibility of and error in your post about forcing ffdshow or not :
There is in the script :
[HKEY_CURRENT_USER\Software\Serato\ScratchVideo1.0]
"AlwaysUseQuickTime"=dword:00000000
I think it should be :
[HKEY_CURRENT_USER\Software\Serato\SeratoVideo]
"AlwaysUseQuickTime"=dword:00000000
Cause the key "AlwaysUseQuickTime" doesn't exist originally in HKEY_CURRENT_USER\Software\Serato\SeratoVideo
Quote:
Hi Dj ListenDat,Thanks for posting up your findings. I'll leave the results of your issue on the board for others to access. In case the issue is still a problem. Intel graphics cards and switching them over to other cards continues to be a problem for a lot of our users.
Matt P
Hi Matt P,
I have made a lot of progresses in my knowledges. You can remove this post and create in the FAQ that users that uses a PC with dual graphic cards including an nvidia one (most of the new zenbook etc...) should :
- Go in the nvidia panel in the 3d settings. Make a setting for serato.exe and seratovideo.exe (the last file is in another directory) to force the use of the nvidia card.
- Second thing is to install the latest K-Lite Mega Codec Pack that includes Haali Media Splitter and FFdshow, and force the use of the CUDA (GPU acceleration which is more powerful that a CPU decode and uses less CPU as the GPU handles it) and LAV decoder for mp4 files.
Please also have a look at my question about the possibility of and error in your post about forcing ffdshow or not :
There is in the script :
[HKEY_CURRENT_USER\Software\Serato\ScratchVideo1.0]
"AlwaysUseQuickTime"=dword:00000000
I think it should be :
[HKEY_CURRENT_USER\Software\Serato\SeratoVideo]
"AlwaysUseQuickTime"=dword:00000000
Cause the key "AlwaysUseQuickTime" doesn't exist originally in HKEY_CURRENT_USER\Software\Serato\SeratoVideo
Dj ListenDat
12:53 PM - 1 October, 2012
With that i have now 60 fps average with the power cord plugged in with 720p videos
i have asus ux32vd
i have asus ux32vd
Matt P
4:18 AM - 22 May, 2013
Dj ListenDat ,
Its been a while, just thought i check and see if you are doing okay now or require more assistance
Matt p
Its been a while, just thought i check and see if you are doing okay now or require more assistance
Matt p