Software help archive

A read-only archive of old serato.com help threads.

see below

Product
ITCH
Version
2.0.1
Hardware
Pioneer DJ DDJ-S1
Computer
PC
OS
Platform
-
forsythe 11:19 PM - 22 September, 2012
please how do you configure serato itch software when playing a track and you mistakenly load a track on the same side you are playing from.
forsythe 6:47 PM - 23 September, 2012
Quote:
please how do you configure serato itch software when playing a track and you mistakenly load a track on the same side you are playing from.
forsythe 10:55 PM - 23 September, 2012
please how do you configure serato itch software when playing a track and you mistakenly load a track on the same side you are playing from.

how do you stop it from happening?
Serato, Support
Scott S 1:18 AM - 24 September, 2012
Hi there forsythe,

To lock the playing deck from any accidental loading, go into the SETUP menu, and check the "Lock playing deck" button that is under "Playback".

Cheers
forsythe 10:32 PM - 24 September, 2012
Please how do i correct a bpm that is wrong on, for example if a song is originally 120bpm and its showing 140bpm i do i correct the bmp on itch.
Serato, Support
Scott S 10:41 PM - 24 September, 2012
It sounds like that song has an incorrectly set beatgrid.

You will need to edit the beatgrid of the song to tell ITCH its correct BPM. Information on editing beatgrids (and a lot more about beatgrids) can be found here > serato.com

All the answers to these questions can be found in the ITCH manual. I highly recommend you read it.

Cheers
forsythe 6:50 PM - 26 September, 2012
hi there sorry to b a bug again. i read through the manual i couldn't find where i can or how to use dj drops on serato itch.

thanks

please help me
Serato, Support
Scott S 10:08 PM - 26 September, 2012
By "dj drops" are you talking about samples? Like playing samples in the sample player?

A guide to using the SP-6 sample player is listed here > serato.com

Even though this is from the ITCH 2.0 manual, it will work for all version of ITCH.

Cheers
forsythe 9:44 PM - 30 September, 2012
hi there, please i'm having a lil prob with my crates. Every time i drag my music to creat a subcrates it duplicates my music, for example; if i drag a1 onto a2 to creat subcrates it duplicates music in a2

please do you have an idea on how to rectify this.

thanks
Serato, Support
Scott S 10:08 PM - 30 September, 2012
You can not drag a song "out" of a crate and into a subcrate, because the subcrate is just a revised selection of what is inside the parent crate.

What ever songs you have in a subcrate will be in the parent crate.

If you drag A1 onto A2 to create a subcrate, then A2 will become the parent crate, and will contain all the songs from both A1 and A2.

Cheers
BJDeejay 11:41 PM - 2 October, 2012
forsythe, for the sake of God, READ ALL THE MANUAL OF ITCH! after read it all, come here if there's doubts!
forsythe 12:41 PM - 3 October, 2012
Thanks everybody for the infor.
forsythe 11:17 PM - 26 October, 2012
please recording level is very poor when i play back. any suggestions?
forsythe 11:11 AM - 9 May, 2013
Hello!
The pitch lights are the wrong way round, when the pitch control goes up the down light comes on.
Pls tell me why as i've just upgraded to serato dj for my ddjs1
Serato, Support
Jamie W 9:02 PM - 9 May, 2013
Hey Forsythe,

They are working correctly.
-- The lights are indicating the direction to move the pitch to return to the original BPM value.

Thanks.
forsythe 9:50 PM - 12 May, 2013
hi i'm trying to colour my list of songs to differentiate a track from another track. pls where do i activate it.
Serato, Support
Jamie W 10:44 PM - 12 May, 2013
Hey Forsythe,

You have a range of colour palettes you can use to colour code your tracks.

1. Launch Serato DJ.
2. Beside each SONG NAME you will see a little GREY box.
-- RIGHT-click this box, and the colour palette will pop up.
3. Choose a colour palette for the track.
4. Once you have chosen the colour the GREY BOX will change to that colour.

If you have any other questions please feel free to ask :)

Thanks.
forsythe 4:39 PM - 13 May, 2013
hello again, pls tell me which one is better regarding the audio output. Mono or Stereo which one is better? can you explain pls.
Serato, Support
Jamie W 11:03 PM - 14 May, 2013
Hey forsythe,

Mono v Stereo.

Imagine there is an actor moving across a stage from left to right.
If the audio signal was in stereo you would hear the footsteps go from the left speaker across to the right speaker.

If the audio signal was in Mono, you can hear the steps but you don't know if he is moving left to right or right to left.

Mono outputs can be great for club setups where mono amplifiers are being used.
Stereo outputs can be great for home use / hifi systems / active monitors.

Thanks.
forsythe 2:20 PM - 15 May, 2013
i have an active speakers i used to play out but don't use an amp. So i guess Mono will be ideal?
Serato, Support
Jamie W 2:50 AM - 16 May, 2013
Hey Forsythe,

Mono will be fine. This will mean each speaker will play exactly the same audio signal.

Thanks.
forsythe 5:02 PM - 17 May, 2013
please i'm having difficulties relocating my lost files. I have the files in my folder in my laptop but when i press the relocate botton it seems not to find the file and fix them. pls wohats going on.
Serato, Support
Jamie W 8:53 PM - 17 May, 2013
Hey Forsythe,

Have you recently renamed the file directory name?

If you rename the files original name, Serato will not be able to locate it.
It will treat it as a new file.

Do you think this is your problem?
forsythe 12:50 PM - 18 May, 2013
NO i didnt rename my files i created a folder for them
Serato, Support
Jamie W 9:11 PM - 19 May, 2013
Hey Forsyhte,

Try the following,

1. Launch ITCH.
2. Click the FILES button.
3. Navigate to the NEW folder you created for your music files.
4. Drag the folder onto the "RELOCATE LOST FILES" button.

ITCH should now scan that folder for lost files.

Does this resolve your issue?

Let me know how you get on :)

Thanks.
forsythe 5:47 PM - 16 June, 2013
Please can you send me a snap shot of the crossfader settings, i need to see how it was set. i get confuse with the circle, i don't really know when it is set to slow or fast because of the black and white colour. I also notice that when mixing two songs and i am transiting to the next song, when i get to the middle the volume for the previous song should be fading down but i think it stays on the same volume.

Please explain further.

thanks
Serato, Support
Jamie W 10:16 PM - 16 June, 2013
Hey Forsythe,

Here is a link to the crossfader section in the ITCH manual
--> serato.com

C/F Curve
Adjusts the crossfader curve. Turn the dial to the left for a tighter "cut" and to the right for a more gradual fade.

Thanks :)
forsythe 10:41 PM - 16 June, 2013
pls i use serato Dj not itch so pls advice me further
forsythe 10:42 PM - 16 June, 2013
Please can you send me a snap shot of the crossfader settings, i need to see how it was set. i get confuse with the circle, i don't really know when it is set to slow or fast because of the black and white colour. I also notice that when mixing two songs and i am transiting to the next song, when i get to the middle the volume for the previous song should be fading down but i think it stays on the same volume.

Please explain further.

thanks

NB i use serato DJ
Serato, Support
Jamie W 1:49 AM - 17 June, 2013
Hey Forsythe,

Here is some information on the Serato DJ crossfader --> serato.com

There is also a known issue with the Serato DJ crossfader
--> serato.com
Please read that FAQ from us.

Does this resolve your issue?

Thanks.
forsythe 11:05 PM - 1 July, 2013
pls can i use my brakes on ddjs1 while a song still plays without any interruption? pls can u tell me how and wot to press on my ddjs1.
Serato, Support
Jamie W 4:19 AM - 2 July, 2013
Hey Forsythe,

Can you please explain what you mean by "brakes" ?
-- Are you referring to the DDJ-S1 Vinyl Speed Adjust knob?

Thanks.
forsythe 4:10 PM - 2 July, 2013
yep thats what i'm referring too. if i'm playing can i use the brakes on a song and it won't stop playing. how do i do that?
Serato, Support
Jamie W 9:52 PM - 2 July, 2013
Hey Forsythe,

You can use the vinyl speed adjust as an "effect" when mixing, It really depends on how you mix and what you are trying to achieve.

Try the following,

1. Load a track to Deck 1.
2. Press Play.
3. Turn up the Vinyl Adjust Knob.
4. Press the PLAY button.
-- The deck will start to slow down.
5. Press the PLAY button again.
-- The deck will start to speed up and continue to play the tune again.

You can get way more creative then this, but its a starting point.

Let me know how you get on :)

Thanks.
forsythe 11:19 PM - 2 July, 2013
i don't want the song to stop playing at all when the vinyl brakes are applied. is there any other way?
Serato, Support
Jamie W 2:23 AM - 3 July, 2013
Hey Forsythe,

Quote:
i don't want the song to stop playing at all when the vinyl brakes are applied. is there any other way?


What are you trying to achieve with the vinyl adjust knob?
-- Is there an effect someone has done that you want to re-create?
-- Is there a video I can watch to understand what you are trying to achieve?

Thanks.
forsythe 12:38 PM - 25 July, 2013
Time counter is not returning back to zero on the laptop
its not restarting but with the cdj its ok as that re starts.
Even if i reload tracks on the serato it won't play but on the cdj it plays.

hence i can't use one face of the serato, so please help.

This problem is for SL 2 serato scratch live 2

thanks
Serato, Support
Jamie W 11:55 PM - 31 July, 2013
Hey Forsythe,

Quote:
Time counter is not returning back to zero on the laptop


Does this happen when you use your control vinyl?
-- Does it happen with both control vinyl records?

Thanks.
2:09 AM, 30 Aug 2013
This help request has been closed due to inactivity.
forsythe 10:22 PM - 13 October, 2013
Hi there i use serato dj 1.5 with my ddj s1, i just wanted to put this to your attention that when i set a cue point for a song and next time i replayed the same song the cue point disappeared, please can you tell me why and what do i do please to make sure that the cue point doesn't disappear on that particular song.

Thank you
Serato, Support
Karl Y 10:36 AM - 14 October, 2013
Hi forsythe

this usually happens when the file is locked (read only)

You can check in your library, if there is a lock symbol (looks like a padlock) then the file is write protected on your hard drive and thus the software can't store the cue points in it.

Cheers

Karl Y
forsythe 10:30 PM - 14 October, 2013
Hi forsythe

this usually happens when the file is locked (read only)

You can check in your library, if there is a lock symbol (looks like a padlock) then the file is write protected on your hard drive and thus the software can't store the cue points in it.

Cheers

Karl Y



so how do i fix the above message?
forsythe 6:08 PM - 20 October, 2013
Hello there please how do i loop a song at the end of a song. I use ddjs1 with serato dj 1.5.
forsythe 6:57 PM - 21 October, 2013
Hello there please how do i loop a song at the end of a song. I use ddjs1 with serato dj 1.5.
Quote· Permalink
Serato, Support
Karl Y 8:53 AM - 25 October, 2013
Hi forsythe

you can lock and unlock files by CTRL + clicking on the lock

You can enable a previously stored loop with the keyboard shortcut ( (the key to the right of the "P" key)

Cheers

Karl Y
forsythe 10:16 PM - 30 October, 2013
Thanks for the information. How do i erase the keylock from a track? because without the locks the cue point with be stored for next use.
Serato, Support
Karl Y 8:20 AM - 31 October, 2013
Hi forsythe

Quote:
you can lock and unlock files by CTRL + clicking on the lock

:-)
forsythe 7:49 PM - 3 November, 2013
i have some files that are telling me read only with the key lock and as such the cue point will not store on the music file. how do i get raid of the key lock, cos when i do the ctl click button the key lock turns to blue and it doesn't erase it completely. pls i need an answer to this from the more experience support team.
Serato, Support
Karl Y 8:30 PM - 3 November, 2013
Hey,

a yellow lock indicates that the file is write protected on your hard drive.
a blue lock is for Serato's own locking safety feature.
You can't get rid of the yellow lock from within Serato DJ


open windows explorer.
right click the file -> properties
un-check the "read only" checkbox

:-)
forsythe 8:58 PM - 3 November, 2013
sorry sir can you explain better cos i don't really understand your explanation. pls i need to follow your steps.
forsythe 9:44 PM - 3 November, 2013
sorry sir can you explain better cos i don't really understand your explanation@ open windows explorer.
right click the file -> properties
un-check the "read only" checkbox
forsythe 12:24 AM - 4 November, 2013
how do i erase corrupt signs on serato dj ?
Serato, Support
Karl Y 10:51 AM - 4 November, 2013
Hi forsythe

you have to use Windows Explorer to change the "read only" permissions of your files.

Read here:
windows.microsoft.com

Cheers
Karl Y
8:05 AM, 19 Nov 2013
This help request has been closed due to inactivity.
forsythe 7:03 PM - 28 November, 2013
hi there pls do you think i can use my xlr and rca at the back of my controller ddjs1 to run 4 speakers at the same time?
Serato, Support
Karl Y 7:25 PM - 28 November, 2013
yes :-)
forsythe 7:48 PM - 28 November, 2013
so both rca and xlr of my ddjs1 can both be use at the same time for 4 speakers?
Serato, Support
Karl Y 10:33 AM - 9 December, 2013
yes, that should be possible.

They share the master signal, if i'm not mistaken.
Give it a try :-)

Cheers

Karl Y
8:07 AM, 24 Dec 2013
This help request has been closed due to inactivity.
forsythe 9:11 PM - 13 January, 2014
Please how do i copy all my serato dj music from my computer to an external hard drive.
i have arrange all my songs on serato dj and i also have subcrates on serato dj as well, how can i copy it exactly how it was on my serato dj to an external hard drive.

thanks

anthony
forsythe 9:55 PM - 14 January, 2014
Please how do i copy all my serato dj music from my computer to an external hard drive.
i have arrange all my songs on serato dj and i also have subcrates on serato dj as well, how can i copy it exactly how it was on my serato dj to an external hard drive.
Serato, Support
Karl Y 12:12 PM - 20 January, 2014
Hi forsythe

please read this blog post, it should be helpful:
serato.com
:-)

Cheers
Karl
8:01 AM, 4 Feb 2014
This help request has been closed due to inactivity.
forsythe 1:31 PM - 7 February, 2014
Please i use serato dj with my controller ddjs1. Can i use my serato dj to play with an upgraded ssl3 which uses serato dj as well ?
Serato, Support
Karl Y 1:39 PM - 7 February, 2014
Hi forsythe

yes, the SL3 works with Serato DJ 1.6.
All you need to do is plug it in and update the driver and it should work.
Cheers
Karl
forsythe 2:06 PM - 7 February, 2014
thanks but if i was to use it at a club that has ssl3 already upgraded to serato dj 1.6, can i use my already upgraded serato dj to play with ssl3. don't forget i am a ddjs1 controller user.

thanks.
Serato, Support
Karl Y 12:00 PM - 10 February, 2014
Hi forsythe

Yes, whenever you plug in any SL3, it will unlock Serato DJ for as long as the device is connected (Same as Scratch Live)

Cheers
Karl
forsythe 9:14 PM - 18 February, 2014
Hi there,

i just bought an apple mac laptop, now tell me how do i move all my music from windows to apple mac laptop as all my songs were stored on my windows laptop hard drive.

i have organised my crates on my serato dj in my previous windows laptop. how do i get the same lay out on my new apple mac laptop in serato dj.

thanks
forsythe 1:43 PM - 21 February, 2014
Hi there,

i just bought an apple mac laptop, now tell me how do i move all my music from windows to apple mac laptop as all my songs were stored on my windows laptop hard drive.

i have organised my crates on my serato dj in my previous windows laptop. how do i get the same lay out on my new apple mac laptop in serato dj.

thanks
Quote:
Hi there,

i just bought an apple mac laptop, now tell me how do i move all my music from windows to apple mac laptop as all my songs were stored on my windows laptop hard drive.

i have organised my crates on my serato dj in my previous windows laptop. how do i get the same lay out on my new apple mac laptop in serato dj.

thanks
forsythe 1:38 PM - 24 February, 2014
Quote:
Hi there,

i just bought an apple mac laptop, now tell me how do i move all my music from windows to apple mac laptop as all my songs were stored on my windows laptop hard drive.

i have organised my crates on my serato dj in my previous windows laptop. how do i get the same lay out on my new apple mac laptop in serato dj.

thanks
Quote:
Hi there,

i just bought an apple mac laptop, now tell me how do i move all my music from windows to apple mac laptop as all my songs were stored on my windows laptop hard drive.

i have organised my crates on my serato dj in my previous windows laptop. how do i get the same lay out on my new apple mac laptop in serato dj.

thanks
forsythe 7:45 PM - 24 February, 2014
Quote:
Quote:
Hi there,

i just bought an apple mac laptop, now tell me how do i move all my music from windows to apple mac laptop as all my songs were stored on my windows laptop hard drive.

i have organised my crates on my serato dj in my previous windows laptop. how do i get the same lay out on my new apple mac laptop in serato dj.

thanks
Quote:
Hi there,

i just bought an apple mac laptop, now tell me how do i move all my music from windows to apple mac laptop as all my songs were stored on my windows laptop hard drive.

i have organised my crates on my serato dj in my previous windows laptop. how do i get the same lay out on my new apple mac laptop in serato dj.

thanks
forsythe 5:50 PM - 25 February, 2014
Quote:
Quote:
Quote:
Hi there,

i just bought an apple mac laptop, now tell me how do i move all my music from windows to apple mac laptop as all my songs were stored on my windows laptop hard drive.

i have organised my crates on my serato dj in my previous windows laptop. how do i get the same lay out on my new apple mac laptop in serato dj.

thanks
Quote:
Hi there,

i just bought an apple mac laptop, now tell me how do i move all my music from windows to apple mac laptop as all my songs were stored on my windows laptop hard drive.

i have organised my crates on my serato dj in my previous windows laptop. how do i get the same lay out on my new apple mac laptop in serato dj.

thanks
forsythe 4:54 PM - 2 March, 2014
Hi there,

i just bought an apple mac laptop, now tell me how do i move all my music from windows to apple mac laptop as all my songs were stored on my windows laptop hard drive.

i have organised my crates on my serato dj in my previous windows laptop. how do i get the same lay out on my new apple mac laptop in serato dj.

thanks
Quote:
Quote:
Quote:
Quote:
Hi there,

i just bought an apple mac laptop, now tell me how do i move all my music from windows to apple mac laptop as all my songs were stored on my windows laptop hard drive.

i have organised my crates on my serato dj in my previous windows laptop. how do i get the same lay out on my new apple mac laptop in serato dj.

thanks
Quote:
Hi there,

i just bought an apple mac laptop, now tell me how do i move all my music from windows to apple mac laptop as all my songs were stored on my windows laptop hard drive.

i have organised my crates on my serato dj in my previous windows laptop. how do i get the same lay out on my new apple mac laptop in serato dj.

thanks
Serato, Support
Karl Y 6:00 PM - 19 March, 2014
Hi forsythe

Please read here:
serato.com

Cheers
Karl
forsythe 8:56 PM - 27 March, 2014
hi there,

please i did a laptop to laptop music transfer as i just got a new macbook pro. how do i transfer all my music from my music library including my crates in my new macbook onto serato dj? i use ddjs1 controller.


you guyz are so difficult to get hold of on the phone. i have been trying to speak to the support team for over 2days now. pls i need a respond asap.


thank you
forsythe 12:00 AM - 28 March, 2014
hi there please how do i delete padlocks from my tracks as i just got a new macbook and what i can see in my crates are the padlocks everywhere. i can i get raid of them from the backend. this is a macbook pro i'm using.

thanks
forsythe 8:38 PM - 30 March, 2014
hi there,
my serato dj is not picking up both my usb and external hard drive. i formatted them and sera to dj still didn't pick them up. please what do i do.
i use a macbook pro 13"...... pls help me.
Serato, Support
Karl Y 5:08 PM - 31 March, 2014
Hi forsythe

my first guess is you are using a hard drive that is formatted in a windows format.

You need to make sure that your external hard drive is not formatted in NTFS file system in order for it to work on a mac.

The standard file system to use on Mac is HFS+


Mac's can't write to standard Windows hard drive format (NTFS), which is why you see the yellow lock on all files (NTFS is read only to Macs.)

Please read this guide:
serato.com
and make sure your hard drive is formatted in FAT32 if you want to use it with both a Windows and a Mac computer.

Cheers
forsythe 5:55 PM - 11 May, 2014
hi there, pls i use a ddjs1 controller with a sera to dj 1.6.2 latest version. i have a friend who will be connecting to my controller ddjs1 and he's already downloaded sera to dj 1.6.2 on his laptop. Can he use my controller with his own laptop to play.

N.B he will be using the same sera to dj 1.6.2 downloaded on his laptop on my controller ddjs1.

thanks
Serato, Support
Karl Y 6:54 PM - 11 May, 2014
Hi forsythe

yes, that should work!

Cheers
Karl
forsythe 7:55 PM - 11 May, 2014
hi there, pls i use a ddjs1 controller with a sera to dj 1.6.2 latest version. i have a friend who will be connecting to my controller ddjs1 and he's already downloaded sera to dj 1.6.2 on his laptop. Can he use my controller with his own laptop to play.

N.B he will be using the same sera to dj 1.6.2 downloaded on his laptop on my controller ddjs1.

thanks

pls can you elaborate on your reply ...... thanks
Serato, Support
Karl Y 12:45 PM - 12 May, 2014
Hi forsythe,

sure :-)

The DDJ S1 is a certified Serato DJ hardware so it will unlock the software on any computer while it is connected over USB.

You can download and install Serato DJ on any computer and use the one that you connect the DDJ S1 to.
For the DDJ S1, the license is built into the controller. :)

Cheers
Karl
10:10 PM, 10 Jun 2014
This help request has been closed due to inactivity.
forsythe 11:32 PM - 27 August, 2014
HI THERE, HOW DO I SET MY AUTO GAIN. I TRIED IT ON A TRACK IT SEEMS TO WORK AND I TRIED IT ON OTHERS AFTER RE ANALYSING ITS STILL NOT SET TO AUTO GAIN. PLEASE CAN YOU TELL ME HOW I CAN SET ALL MY SONGS USING THIS AUTO GAIN FACILITIES.

THANKS
Serato, Support
Karl Y 11:46 PM - 27 August, 2014
Hi forsythe,

please create a new help request over here
support.serato.com

Cheers
Karl
forsythe 10:39 PM - 30 August, 2014
Quote:
HI THERE, HOW DO I SET MY AUTO GAIN. I TRIED IT ON A TRACK IT SEEMS TO WORK AND I TRIED IT ON OTHERS AFTER RE ANALYSING ITS STILL NOT SET TO AUTO GAIN. PLEASE CAN YOU TELL ME HOW I CAN SET ALL MY SONGS USING THIS AUTO GAIN FACILITIES.

THANKS
Phuture2 7:52 PM - 21 September, 2014
Jesussssssssssssssss. Read The Manual!!!!!!! Step One
Serato, Support
Karl Y 2:56 PM - 22 September, 2014
Hi forsythe,

This area is only used to keep track of old help requests

please create a new help request over here
support.serato.com

Cheers
Karl