Software help archive

Support
crashing when loading text to serato video
A read-only archive of old serato.com help threads.

crashing when loading text to serato video

Product
Scratch Live
Version
2.4.2
Hardware
Rane TTM 57SL
Computer
Mac
OS
Platform
-
RjDj419 6:54 AM - 9 September, 2012
I recently upgraded to Scratch Live 2.4.2 and also updated the latest Serato video.
The first time I used my gear at the club since, I began playing a mix, (everything worked fine) and I tried to make/add text to scroll at the bottom of the screen. On three occasions, as soon as I would select FONT and go to the font size option...scratch live would crash.

I ended up playing all night long with no issues, as long as I didnt try to add a text to the screen.

Any ideas?

Thanks!
6:28 PM, 10 Sep 2012
Discussion moved to Serato Video and Video-SL Help
LJ_WOOLSEY 11:22 AM - 11 September, 2012
Glad someone else has had this issue i have not used it since the dev team know about this bit i was the only one to report the issue, hopefully now you have they can work on things. See your on 10.6.8 that is that same as me.
LJ_WOOLSEY 11:23 AM - 11 September, 2012
Here is my post on the issue --> serato.com
RjDj419 6:27 PM - 11 September, 2012
I hooked up at home today with a basic computer screen to the vga adapter and it works fine. So...next is to try and hook up through the rca on my video box...but I doubt thats it.
LJ_WOOLSEY 7:19 PM - 11 September, 2012
i could not get it to crash again at home and have not been brave enuff to use it on a gig anymore, But defo need to get to the bottum of it. i guess just not many people use it so no one has reported the issue.
Serato, Support
Matt P 9:40 PM - 11 September, 2012
Hi RjDj419,

When you get it to crash again, let me know if it happens on a specific font or size. It would be could to figure this out. I'm on Mountain Lion here, haven't been able to re create it. I've asked one of the other guys here on Snow Leopard to give it a go. In case its OS related.

Matt P
LJ_WOOLSEY 11:14 PM - 11 September, 2012
I think glenn kind of found what he fort might be the issue from the crash log.
it's strange one but it happened for me as soon as i pressed the font button.

but i had been using the text before this happened so maybe if you use a font then try togo back into font boom. not sure might spend some time and try make it happen.
RjDj419 11:22 PM - 11 September, 2012
I'm not sure...but I may have created the text..and went back to font to increase size both times it crashed.
Serato, Support
Matt P 4:25 AM - 22 May, 2013
RjDj419,

Its been a while, i just thought i'd see if you are still getting the same problem or is it all sorted now.

Matt P