This occurs only when the Hardware is connected and turned on.

Have you seen this article?

help.vestax.co.jp

Thanks for your help phatbob.

Hi Paul Natto,

Sorry to hear about that. Thanks for providing that info phatbob. quite a bummer.

Matt P

Hey Matt P,
It is quite the bummer when I transferred all of the files to a new Sony Vaio same model and the same error message appears.
In addition, here is a thread in the Serato forum that someone other than me is having the same problem.
serato.com
What other information will you need from me to help resolve this problem that I have? Please advise.
Thank you and to all of the participants on this forum for helping.

Hi Paul Natto,

Can you run a DPC trace Report when you reproduce the crash, i'll take a look at it and see if i can help out. serato.com
This is a hardware related issue, So its out of our hands unfortunately.
You should contact Sony to help disable your motion eye function. That may help.

I've checked the other thread here, which is more library related, We are currently working on allowing for larger libraries with ITCH.

Hope that helps,

Matt P

Matt here's the report

Paul Natto,

Heres some things that are giving you grief


USBPORT.SYS (USB port driver)

* Try connecting to a different USB port.
* Use a different USB cable.
* Go to your computer manufacturer's website and check if there you are using the most up-to-date drivers.
* Try using an external power supply for your hardware.

ntoskrnl.exe

This one is a bit trickier, it's a fairly core Windows kernel file, it may be corrupt.
You can try to reinstall this, advice is here, though be very careful: www.computerhope.com
Also try doing any Windows updates that are available if that doesn't work.
Remember to back up all data before doing anything this dangerous.

ACPI.sys (Power management)

If you have USB dropouts and are having trouble finding a cause on a seemingly powerful machine, check if your computer is ACPI by opening the device manager:

1. Go to control panel
2. Click system
3. Click the hardware tab
4. Click device manager
5. Click the [+] next to Computer
6. If you see "ACPI uniprocessor PC" or similar, you have ACPI.


Quick method for disabling ACPI power management on some laptops

Try taking your battery out and just run off the power supply, this stops ACPI from trying to manage the battery on some model laptops.

Those things should help, also check our optimization guide --> serato.com

Matt P

Matt P,
I sent you the wrong computer DPC. Please find the correct DPC attached

Hi Everybody,
Here is what has happened since I've logged in last:
1.) I'm running a Sony Vaio VGN-310F computer-4G RAM 64Bit OS
2.) Optimized the system to Serato's specs
3.) Turned off internal camera
4.) Tried all USB ports with different cords
5.) Re-Analyed all files and found no corrupt files
6.) Ran DPC report
7.) Checked APCI Battery

And the same error message continues to display when turning ITCH off.

After all of that done, I sent the laptop to a tech to have him strip the garbage from the OS Windows 7, Reinstall the OS Windows 7.

I downloaded the ITCH program from Serato (which is the only application that's running on the laptop, hooked up the Hardware, played about 30 minutes and closed the ITCH program and the same message appears.

Please see the attached files and advise.

Hi Paul Natto,

You've done so much work to get this thing working. It sucks for me to have to tell you i'm still getting the same readouts. The USB port is going crazy and the NDIS is way high.
I'm going to ask some of my colleagues to help out with this. I'm at a loss.

Matt P

Thanks Matt P

Paul Natto,

Just checking in to see if you have had any resolution to this.

Matt P