Software help archive

A read-only archive of old serato.com help threads.

the scratching keep stoping everythings else keeps working but the scratching

Product
Serato DJ Intro
Version
dont-know
Hardware
Numark MixDeck
Computer
PC
OS
Platform
-
jolly242 1:31 AM - 23 May, 2012
well when i start play it works fine at frist then when i go to scratch on it it all of a sudden stop working i cant even search through the songs any more i just got it in like wed last week
jolly242 1:33 AM - 23 May, 2012
oh and only the scratching stops
jolly242 1:43 AM - 23 May, 2012
ok i new at this not djing the form stuff is any one reading this and how do i read u guys answer
jolly242 2:13 AM - 23 May, 2012
com on no one knows what i can do help help ples
jolly242 2:16 AM - 23 May, 2012
ok if anyone has an answer ple email me at jollydat@yahoo.com
Serato, Support
Scott S 4:55 AM - 23 May, 2012
Hi jolly242,

We are very busy here, we can't answer every question as soon as its been asked! But we do try to get around to them within 3 days :)

Can you explain the problem a little more? Or can you send me a video of what is happening?

When you scratch the track, does it just stop playing or does DJ Intro crash and close down?

If you can give me as much info as possible I will try to help you out! :)

Cheers
5:00 AM, 6 Jun 2012
This help request has been closed due to inactivity.