Hi there PBMME, our support team has been swamped with requests over the last week, as a couple of staff have been away sick. I apologize for this delay.
Are you transferring the files over from an External HD or the Internal Mac hard drive? It might help to have them on your internal (maybe temporarily on your desktop) for Scratch Live to help read them.
Here a few things you can try:
• Have you tried uninstalling and reinstalling Scratch Live? Sometimes this can fix the problem.
• Try creating a new "_Serato_" folder by following these instructions.
1. Close all programs
2. Go to the default Music folder "Music"
3. Rename the folder "_Serato_" to "old_Serato_"
4. Open Scratch Live, at this point you will have NO crates or files. This is completely normal.
5. Try re-importing a good portion of music to play around with for testing. We are just looking to see if Scratch Live can close/exit properly without hanging or crashing.
Try a few shut downs, offline and online (hardware disconnected and connected) and see how you get on.
Finally, if all that doesn't help, you might need to try deleting your databaseV2 file. There is an instructional article on how to do this here >
serato.com
Note: Rebuilding the databaseV2 file will revert all of the 'date added' dates to today's date and will delete any files out of Scratch Live that aren't currently in a crate or playlist.
Try these couple of steps, and let me know if it changes anything for you :)
Cheers
