Software help archive

A read-only archive of old serato.com help threads.

Sonetimes It Freezes a song or it lags or it wont read my mp3 files

Product
Serato DJ Intro
Version
1.0.5
Hardware
Numark MixDeck
Computer
PC
OS
Platform
-
DJ Xtreme98 9:28 PM - 16 May, 2012
Freezes sometimes or it slows down or lags or sometimes it wont read my mp3's(some) or it wont load on second track, tried everything, disc cleaned,defrag,my pc has the required supported for the program I have a mac book too it slows down there too, maybe the DJ intro need a new upgrade or can I or we use a different serato program,pls i need help I like the software its simple and easy to use its just freezes or it lags, thanks.
Serato, Support
Martin C 10:57 PM - 22 May, 2012
Hi DJ Xtreme98,

Do you use an external drive to play your music files?

Have you analyzed ALL your files and ensured none of them are showing the corrupt file symbol?

With the files that it does happen to, does it happen every time you load the file, or only the first time you load the file?
jolly242 2:20 AM - 23 May, 2012
hay dat sopunds like the same thing happing to me but only when in scratching
Serato, Support
Martin C 7:11 AM - 23 May, 2012
It can be potentially caused by a number of different reasons.

If you are experiencing this issue jolly242, I would recommend starting a separate help request so someone from our Support Team can provide you with assistance individually :)
8:00 AM, 6 Jun 2012
This help request has been closed due to inactivity.