Software help archive

A read-only archive of old serato.com help threads.

Problem with updating Firmware

Product
ITCH
Version
2.1
Hardware
Vestax VCI-300 + Vestax VFX-1
Computer
PC
OS
Platform
-
berndstulle 11:01 AM - 8 February, 2012
I installed Serato Itch 2.1.0. but my VCI-300 doesn't work. So I tried to update the firmware, but there came a message: An error occured while updating the firmware. Do you wish to try again? I don't know what's the problem here. Is there a possibility to update it manually?

Ron M 12:20 AM - 9 February, 2012
Hi berndstulle,

What is your computer specs? Processor? Ram? Etc. Does the VCi still work? Let me know. Thanks.

Regards,

Ron
berndstulle 9:51 PM - 10 February, 2012
Ok, i don't know what the problem was, but now it works!
I reinstalled the program and then i had full funktionality!!

However Thanks!
Ron M 10:51 PM - 14 February, 2012
Hi berndstulle,

I'm glad you got that situated. If you have any more questions or concerns please let us know. I will go ahead and close this thread for now. Cheers =).

Regards,

Ron