Software help archive

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Scratch Live and Itch crash trying to load itunes library from external hd

Product
Scratch Live
Version
2.3.3
Hardware
Rane SL3
Computer
Mac
OS
Platform
-
SufferWell 11:29 PM - 7 February, 2012
When open scratch live or Itch, both programs crash and never load the itunes library, the mp3 files are locates in a external hard drive of 1TB. External HD is format mac os plus (con registro) (journalist)
what can I do to resolve the problem?
thanks
11:34 AM, 8 Feb 2012
SufferWell attached a file: Scratch Live Error.txt
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1:10 PM, 8 Feb 2012
SufferWell attached a file: Scratch Live Error 2.txt
Download· Permalink
Rane, Support
Shaun W 6:20 PM - 8 February, 2012
Both error reports indicate 'hangs', but hang reports do not detail the cause, unfortunately.

If you disconnect the external drive, do you experience the same crash/hang?
SufferWell 7:30 PM - 8 February, 2012
If I disconnect the external hard drive, SL open ok, load all the itunes library, but without archives, only load the folder and playlist, becouse the archives ar ein the HD.
when I put again the HD, SL crash always, and I test it in every usb port, is the same!
Rane, Support
Shaun W 8:22 PM - 8 February, 2012
Thanks for the info.

Please try this:

Close SSL

Open your Macintosh hard drive.

Open your User Home folder

Open your Music folder

Open the _Serato_ folder

Locate and Rename the databaseV2 file to Old_databaseV2

Open your external hard drive

Open the _Serato_ folder

Locate and Rename the databaseV2 file to Old_databaseV2

Restart SSL and allow the library to load (it may take a while as SSL rebuilds the databaseV2 file)

After SSL finishes loading, retest your system


Any luck?
SufferWell 10:23 PM - 8 February, 2012
No :-(
Rane, Support
Shaun W 12:17 AM - 9 February, 2012
Let's try reverting to your Serato backup folder.

Please try this:

Exit SSL

Open your external hard drive

Locate and rename the _Serato_ folder to OLDSerato_

Locate and rename the _Serato_backup by taking off the word 'backup' so that it reads _Serato_

Restart SSL and retest

Any luck?
SufferWell 7:21 PM - 9 February, 2012
Nothing change! crash every time
I have the same discography and soft in my mybook, files are in the local hd and works fine!
I try it in the mac mini, but nothing to do! crash every time!
something happens when the discography is in the external hd, but i really don't know
Rane, Support
Shaun W 8:10 PM - 9 February, 2012
Quote:
I have the same discography and soft in my mybook, files are in the local hd and works fine!

Try this:

With Scratch Live Closed.

Replace your _Serato_ folder on your current external drive with the _Serato_ folder from your Mybook drive.

Disconnect your MyBook drive

Retest

Any luck?
SufferWell 4:25 PM - 11 February, 2012
Still not working,

I have found that deleting the iTunes playlist, SL start and works well, and carries the entire discography of iTunes, so I'll try to import one by one iTunes playlist to see which one gives the problem ;-)
only bad thing is that I have many playlist!
regards
Rane, Support
Shaun W 5:33 PM - 14 February, 2012
Do any of your playlists contain video or AAC type files?

Do any of your playlist contain Internet Audio Stream "tracks"?
SufferWell 2:21 PM - 27 February, 2012
Hello

At the moment playlist contain only mp3 files, but there are lots of folders and playslist.

finally I resolve it, by deleting all archives, and starting all over again. first added the mp3 files to Itunes, and then import all the playlist, one by one, making all folders from new (not importing it from another itunes library) and that's all

thank you for your support!

cheers from barcelona!
Rane, Support
Shaun W 4:54 PM - 27 February, 2012
Glad to hear you found a solution :)