Software help archive

A read-only archive of old serato.com help threads.

Songs Are Disappearing From My Library

Product
Scratch Live
Version
2.3.3
Hardware
Rane SL3
Computer
Mac
OS
Platform
-
DJK-Rice 3:10 PM - 7 February, 2012
Songs that I have not played in a long time are no longer in my library. Is there a maximum amount of songs that serato can hold at once? I carry around 3TB of music to every gig and I just realized that my only half of it is actually in my library at any time.
Rane, Support
Zach S 6:29 PM - 7 February, 2012
No.. SSL can house as many files as you throw at it.. although the more music and crates you add to SSL the slower your system might become.

Is the missing music coming up pink or is it just not there?

If its pink try using the 'relocate lost files' feature --> serato.com

If its simply not showing up then just re-import it.
DJK-Rice 7:57 PM - 7 February, 2012
There are not pink they just are not there and when I add all of my music into the libarary the databasev2 file get corrupted
Rane, Support
Zach S 7:59 PM - 7 February, 2012
How are you determining that the database is getting corrupt?
DJK-Rice 8:22 PM - 7 February, 2012
Serato crashes while trying to load in the libarary and when that happened before I fixed it by creating a new databasev2
Rane, Support
Zach S 12:46 AM - 8 February, 2012
I'm guessing you have MP4 files your trying to import.
Try NOT importing any video files.
DJK-Rice 12:53 AM - 8 February, 2012
Most of the mp4s are there and already work but I will do the mp3 first
Rane, Support
Zach S 7:05 PM - 8 February, 2012
Cool.. let us know. If the issues only occur when importing video files I'll refer you to the VSL pros at Serato.
DJK-Rice 7:12 PM - 8 February, 2012
It's not the videos it still crashes
Rane, Support
Zach S 7:19 PM - 8 February, 2012
Is it crashing when importing one audio file?

If so, if you import the file from your internal drive does it still crash?
DJK-Rice 7:23 PM - 8 February, 2012
The internal works and the old external stuff works its just trying to add the rest of the hdd when it crashes
Rane, Support
Zach S 10:43 PM - 8 February, 2012
If you just import one new file does it crash?
3:25 PM, 9 Feb 2012
DJK-Rice attached a file: Scratch LIVE_2012-02-09-095257_Kendrick-Rices-MacBook-Pro.crash
Download· Permalink
Rane, Support
Zach S 5:06 PM - 9 February, 2012
Is that the crash report from a crash that occurred when importing one of your new files?
DJK-Rice 5:17 PM - 9 February, 2012
No this is from when Serato was just starting and loading in the library
Rane, Support
Zach S 5:30 PM - 9 February, 2012
If you import one new file from your external do you still experience this crash?
DJK-Rice 5:34 PM - 9 February, 2012
It crashes on start up I never get the chance to import a new file
Rane, Support
Zach S 6:22 PM - 9 February, 2012
Ok..

Open your external.
Rename the entire _Serato_ folder by adding a number 1 to the end of it.
Create a new folder on the root of your external and name it _Serato_.
Open the _Serato_1 folder, copy your Subcrates folder, and paste it into the newly created
_Serato_ folder.
Now open SSL.

Any luck?
6:39 PM, 9 Feb 2012
DJK-Rice attached a file: Scratch LIVE_2012-02-09-133838_Kendrick-Rices-MacBook-Pro.crash
Download· Permalink
DJK-Rice 6:39 PM - 9 February, 2012
no luck still crashed
DJK-Rice 7:17 PM - 9 February, 2012
It works without my hdd connected
Rane, Support
Zach S 8:17 PM - 9 February, 2012
How is your external drive formatted?

1. Ctrl+click on your external hard drive icon that is sitting on your desktop.
2. Choose 'Get Info'.
3. Look under 'Format' to see the format of your drive.
DJK-Rice 8:28 PM - 9 February, 2012
Mac OS Extended Journaled
Rane, Support
Zach S 8:31 PM - 9 February, 2012
Try reverting to an older version of SSL.
Maybe 2.0.
All can be found here --> serato.com

Once installed, open SSL without your external plugged in, go to Setup, and make sure your in fact using 2.0.

Then try plugging in your external drive.

Does it mount?
12:32 AM, 10 Feb 2012
DJK-Rice attached a file: Scratch LIVE_2012-02-09-193131_Kendrick-Rices-MacBook-Pro.crash
Download· Permalink
DJK-Rice 12:32 AM - 10 February, 2012
2.0 was more stable than 2.3 but it still crashes eventually.
Rane, Support
Zach S 7:47 PM - 10 February, 2012
What are you doing when 2.0 crashes?
DJK-Rice 7:55 PM - 10 February, 2012
Ok well 2.0 magically works now .... Tho it crashes when I close it
Rane, Support
Zach S 8:02 PM - 10 February, 2012
Crashing when closing is usually due to a corrupt databaseV2 file.
Try rebuilding it again.
DJK-Rice 8:03 PM - 10 February, 2012
Can I change it back to 2.3.3 now ??? because I need it to work with a sl4 sl3 and a 68
DJK-Rice 8:03 PM - 10 February, 2012
OK will report back when done
Rane, Support
Zach S 10:14 PM - 10 February, 2012
Give it a shot. 2.1.1 and higher will work with the SL3 and Sixty Eight.
2.2.2 or higher is what you need for the SL4.
DJK-Rice 10:17 PM - 10 February, 2012
Ok
DJK-Rice 6:21 PM - 11 February, 2012
2.0 still crashes but takes alot longer before it crashes. I have to DJ tonight so im going to run without the HDD and then I will try to get this to work again on sunday
6:40 PM, 11 Feb 2012
DJK-Rice attached a file: Scratch LIVE_2012-02-11-012127_Kendrick-Rices-MacBook-Pro.crash
Download· Permalink
Rane, Support
Zach S 6:42 PM - 13 February, 2012
How did running without the external go?
DJK-Rice 7:09 PM - 13 February, 2012
Went great club was packed until close. However I had to severely restrict my setlist which was saddening.
Rane, Support
Zach S 12:57 AM - 14 February, 2012
Ok.. so there is something on the external, or the external itself, causing an issue.

Do you have access to a PC computer?
If so, I would like to check to see if there are any hidden folders on the drive.

Plug into a PC and do this:

1. Click on the 'Start' menu.
2. Click on the 'Control Panel'.
3. Make sure your in 'Classic' view (if your not in Classic view you will see a link on the left of the browser that says 'Switch to Classic View').
4. Click on 'Folder Options'.
5. Click on the 'View' tab.
6. Check the 'show hidden files and folders' option.

Now open your external on the PC and you'll be able to see any hidden files on your external. If you have any they will look grayed out.

If you see any hidden ScratchLIVE or Serato folders please copy them to the desktop of the PC and delete them from your external.

Once done, plug the drive back into your Mac and do this again:

Open your external.
Rename the entire _Serato_ folder by adding a number 1 to the end of it.
Create a new folder on the root of your external and name it _Serato_.
Open the _Serato_1 folder, copy your Subcrates folder, and paste it into the newly created
_Serato_ folder.
Now open SSL.

Test.
Let me know how you get along.
DJK-Rice 1:00 AM - 14 February, 2012
Ok will do
DJK-Rice 3:24 AM - 15 February, 2012
The Hdd is formatted to the mac and is not visible on my pc
Rane, Support
Zach S 6:10 PM - 15 February, 2012
Ok.. then there won't be any hidden folders on it.
If doing this doesn't help:

Open your external.
Rename the entire _Serato_ folder by adding a number 1 to the end of it.
Create a new folder on the root of your external and name it _Serato_.
Open the _Serato_1 folder, copy your Subcrates folder, and paste it into the newly created
_Serato_ folder.

Than the issue is either corrupt files on the drive or the drive itself.
With that said, I would either try moving all your files to a different drive and/or reformat your current drive.
DJK-Rice 6:13 PM - 15 February, 2012
I know I have corrupt files but I can't find them if Serato won't load tell me.
Rane, Support
Zach S 6:17 PM - 15 February, 2012
If the current version your using isn't working then try reverting to other versions.
All versions can be found here --> serato.com
7:00 PM, 29 Feb 2012
This help request has been closed due to inactivity.