It's all plugged in correctly,

I did everything in this: serato.com

Still doesn't work, the Dicer comes up as a Midi controller in Setup but still doesn't do anything other than flick through the possible types.

You must be in REL or INT Mode for them to work. Are you in ABS Mode right now?

Yeah, I'm in REL Mode.

Have they ever worked? Have you tried another USB Port on the Laptop?

How about turning off a bunch of unnecessary stuff on WIndows7?

See here:

--> Watchwww.youtube.com
--> Watchwww.youtube.com

No, I only got them yesterday, yeah tried two others, still didn't.

Run thru the Videos and then report back.

My PC is already pretty much a dedicated audio computer, I never get audio dropouts or anything like that.

Do they appear as a connected device in the midi section of the SL setup screen?

serato.com

I was leading up to the Link you posted djKenaceTheMenace - thank you :)

James Russell if your Dicers still dont work, I would contact Novation.

Yeah they appear as a connected device in Serato's setup screen, I haven't unplugged these when they were turned on at any stage, I only got them a few days ago.

Can you manually Midi Map them?

I'm not sure, the Dicers have no drivers, how would I go about doing it?

CLick Midi in Serato, Click on a button in the Program, Hold down the small button on the Dicer and press one of the Big buttons at the same time.

Did it map?

No, it just did the same, no response at all.

The only buttons that light up are the selection for modes, none of the actual 1 - 5 light up apart from when I first plug them in, they do a little light show for a second, so it must know it's plugged in... I have no idea.

Watchwww.youtube.com maybe this vid will help?

I've had some connection trouble with several midi controllers in the past, both the Dicers and the Denon HC1000s. Unplugging the controller, then restarting SSL, then plugging back in, have normally done the trick for me. Sometimes I've had to restart the computer too.

I'm sure you've tried it at this stage.

Have you been able to plug the dicers into another computer/model/brand?
The Dicers draw power from the computer, and even though the light go on it might not get enough power from the computers usb port. If you have a powered usb hub, you could also try to use this with the Dicers.

For the Denon, I have to use a USB cable with ferrite bead > images.intomobile.com
Not sure if its possible to get something like that for the Dicers though.

I haven't actually tried plugging them into another computer yet, I'll have to try this in a few days when I get back near my stuff, will update how it goes.

Thanks WarpNote.

Glad to help out Rafael, had so much good help on this forum during the years, so glad to give back when I can.

James, best of luck!

Nice! Much appreciated bro :)

Do you need Novation's Automap software by any chance?

James, I don't think so. I run my dicers on macbook pro, but I'll have a go with my win7 64 bit Dell, when I get the chance. On the mbp I actually run it on a cheap belkin non powered usb hub together with an apc 20 and usb bus-powered external hd. Drive is for music lib backup, none of those files imported the SSL lib. www.pawsalava.com

This is so weird, it even says in Serato that it recognizes that it is there.

James, did trying the other computer make a difference? Did they work?

Just tried them on a different computer.
Worked perfectly.
It's running Serato: 2.3.0, is there a way for me to go back to this version to try it on mine?

Alright, figured out how to downgrade, did it, still doesn't work with mine :(

Did you try a powered hub?
Have you tried to only plug in one of them?

(important:
NEVER DISCONNECT/RECONNECT THE SECOND ONE,
WHILE THE FIRST ONE IS CONNECTED.)

I'll try it tomorrow, my dad is gonna bring one home.
Will update.
They do light up when connected, which means they defiantly have power, so yeah... I dunno.

I did mention this as I have experienced midi controllers lighting up, but still not have enough power to send signals to the computer, had this happen with both dicers and hc1000s....

Ah okay, I'll try the powered hub and will update.

Just plugged them in through the powered hub, still light up, still don't work.

Is there a certain order I need to plug the serato box in before the dicers, or starting the program or anything?

Actually, I'll try finding the power supply for the SL3 box, that way it won't be drawing power and there will be more for the Dicers.

Found the supply, used it, still doesn't work.

Used the power supply on the SL3 box AND the powered hub for the Dicers... still not working.

These things suck.

Is the USB port on your computer USB 1.1 or USB 3 by any chance?

And do you have any special usb drivers installed?
I know there's been issues with logitech drivers in the past...

USB 2, I'm not sure about any special drivers, how do I check?

Any gaming mouse or some other special usb devices?
Should be able to check in systems panel.

Nah, nothing like that.

Having a similar problem as well. when I plug them in they light up and i can create my own map but i don't have any of the serato presets. i used the midi monitor program to see if theyre sending signal and its sending C3-E in the hot cue mode how do i reset it so it sends the A-C... its been sending this signal since i took them out of the box and works normal on other computers. I am up to date on all my software

in serato be sure your in relative mode REL or the dicers will not work

What program

I'll download a midi monitor program and see if it's sending anything.

There doesn't seem to be anything coming from them.

James, I think there must be some sort of issue with your computer.
Have you been able to try any other USB controller with your computer?

ObsceneB, have you tried to clean out the the XML files in the midi folder?
Just make a new temp folder and move the xmls there (while SSL is shut down),
then have another go. If that works, save a new XLM from with in SSL, and you should be able to move the other ones back into the midi folder.

Yeah, it pretty much is definitely is something with my computer.
I'll try some others out and update.

Tried moving all of my XML files out and its still sending the wrong C3, yes it is in relative mode. heres what its sending:

11:40:40.208 From USB MIDI Device Note On 11 C3 127
11:40:40.432 From USB MIDI Device Note Off 11 C3 0
11:40:40.944 From USB MIDI Device Note On 11 C#3 127
11:40:41.064 From USB MIDI Device Note Off 11 C#3 0
11:40:41.648 From USB MIDI Device Note On 11 D3 127
11:40:41.880 From USB MIDI Device Note Off 11 D3 0
11:40:42.112 From USB MIDI Device Note On 11 D#3 127
11:40:42.232 From USB MIDI Device Note Off 11 D#3 0
11:40:42.432 From USB MIDI Device Note On 11 E3 127
11:40:42.592 From USB MIDI Device Note Off 11 E3 0
11:40:51.600 From USB MIDI Device Note On 12 C3 127
11:40:51.760 From USB MIDI Device Note Off 12 C3 0
11:40:52.120 From USB MIDI Device Note On 12 C#3 127
11:40:52.256 From USB MIDI Device Note Off 12 C#3 0
11:40:52.696 From USB MIDI Device Note On 12 D3 127
11:40:52.832 From USB MIDI Device Note Off 12 D3 0
11:40:53.248 From USB MIDI Device Note On 12 D#3 127
11:40:53.384 From USB MIDI Device Note Off 12 D#3 0
11:40:53.760 From USB MIDI Device Note On 12 E3 127
11:40:53.888 From USB MIDI Device Note Off 12 E3 0
11:40:54.856 From USB MIDI Device Note On 13 C3 127
11:40:54.984 From USB MIDI Device Note Off 13 C3 0
11:40:55.496 From USB MIDI Device Note On 13 C#3 127
11:40:55.656 From USB MIDI Device Note Off 13 C#3 0
11:40:56.056 From USB MIDI Device Note On 13 D3 127
11:40:56.168 From USB MIDI Device Note Off 13 D3 0
11:40:56.584 From USB MIDI Device Note On 13 D#3 127
11:40:56.720 From USB MIDI Device Note Off 13 D#3 0
11:40:57.120 From USB MIDI Device Note On 13 E3 127
11:40:57.256 From USB MIDI Device Note Off 13 E3 0
11:41:08.760 From USB MIDI Device Note On 14 C3 127
11:41:08.928 From USB MIDI Device Note Off 14 C3 0
11:41:09.360 From USB MIDI Device Note On 14 C#3 127
11:41:09.560 From USB MIDI Device Note Off 14 C#3 0
11:41:10.033 From USB MIDI Device Note On 14 D3 127
11:41:10.296 From USB MIDI Device Note Off 14 D3 0
11:41:10.776 From USB MIDI Device Note On 14 D#3 127
11:41:10.984 From USB MIDI Device Note Off 14 D#3 0
11:41:11.416 From USB MIDI Device Note On 14 E3 127
11:41:11.648 From USB MIDI Device Note Off 14 E3 0
11:41:13.408 From USB MIDI Device Note On 15 C3 127
11:41:13.608 From USB MIDI Device Note Off 15 C3 0
11:41:13.912 From USB MIDI Device Note On 15 C#3 127
11:41:14.088 From USB MIDI Device Note Off 15 C#3 0
11:41:14.472 From USB MIDI Device Note On 15 D3 127
11:41:14.672 From USB MIDI Device Note Off 15 D3 0
11:41:14.968 From USB MIDI Device Note On 15 D#3 127
11:41:15.208 From USB MIDI Device Note Off 15 D#3 0
11:41:15.864 From USB MIDI Device Note On 15 E3 127
11:41:16.064 From USB MIDI Device Note Off 15 E3 0
11:41:17.384 From USB MIDI Device Note On 16 C3 127
11:41:17.560 From USB MIDI Device Note Off 16 C3 0
11:41:18.096 From USB MIDI Device Note On 16 C#3 127
11:41:18.304 From USB MIDI Device Note Off 16 C#3 0
11:41:18.752 From USB MIDI Device Note On 16 D3 127
11:41:18.960 From USB MIDI Device Note Off 16 D3 0
11:41:19.280 From USB MIDI Device Note On 16 D#3 127
11:41:19.448 From USB MIDI Device Note Off 16 D#3 0
11:41:19.896 From USB MIDI Device Note On 16 E3 127
11:41:20.024 From USB MIDI Device Note Off 16 E3 0

***sending the wrong signal

@ ObsceneB
Time to open a support ticket of your own then, as you have another issue than James.

Yes ObsceneB - seems your issue is not related. Start your own thrad and we will help you directly :)

Thanks again Warpnote!

Looks like a "headscratcher" for us all James Russel - not sure whats going on. It could be other drivers getting in the way.

The only solution I can think of that will save you time and headaches is re installing Win 7...

serato.com

Any progresss James Russell?

Thanks ObsceneB. We will make sure to help you with your issue in your Thread.