Software help archive

A read-only archive of old serato.com help threads.

I just purchased a second license. No asset for ronfair1955 on Ilok

Product
Pitch 'n Time Pro
Version
2.5.1
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolshd
Ron Fair 10:42 PM - 3 February, 2012
I have two issues.
1. I just purchased a new Serato Pitch N Time Pro License, 022863-000-4006-5797. I registered it to my new account, rf@ronfair.com. I saw a certificate error when it was trying to register. I hit register again and the window said the serial was already registered. The Ilok account is ronfair1955. There is no asset in new assets and I can't transfer the license to my second computer. Please help.

2. I would like to combine my two accounts, faircraft@aol.com (original license purchase on Ilok 1 Ronfair1955) and my new account rf@ronfair.com (new license listed above, ronfair1955, I don't have this asset yet but I will transfer it to Ilok 2. Can we combine the accounts? Thanks. Ron Fair
Serato, Forum Moderator
Mathew C 3:22 AM - 7 February, 2012
Hi Ron Fair,

can you email this through to support@serato.com and we'll go from there :-)

Mathew