Audio completely stops outputting from the VCI 300MKII intermittently.

Knightfx 7:38 PM - 19 October, 2011

Product: itch
Version: 2.0.1
Hardware: vestax-vci-300-ii
Computer: mac
OS Version: 10.6.8
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My controller works but now the audio completely stops outputting from the VCI 300MKII intermittently. I can see the audio signal to the MKII through the channel fader meters, but I do not hear any sound in the headphones/speakers via the main outputs. Arrrh! Is this exclusively a hard ware problem? I am still having a hard time getting through to Vestax. Do you know if their customer service is always this bad? Please let me know what avenues I need to take to remedy this problem. Thank you in advance for any advice you can give me., but now the audio completely stops outputting from the VCI 300MKII intermittently. I can see the audio signal to the MKII through the channel fader meters, but I do not hear any sound in the headphones/speakers via the main outputs. Arrrh! Is this exclusively a hard ware problem? I am still having a hard time getting through to Vestax. Do you know if their customer service is always this bad? Please let me know what avenues I need to take to remedy this problem. Thank you in advance for any advice you can give me.

Ron M 11:32 PM - 20 October, 2011

Hi Knightfx,

I do apologize about the inconvenience and delay. I was out of town. What is your computer specs? processor? ram? etc. Does the output come in and out like a usb drop out or does it stop for 2 to 3 seconds and the output comes back in? Let me know. Thanks.

Regards,

Ron

Knightfx 12:06 AM - 2 November, 2011

Sorry for the delayed response. I am back from a trip and I think my problems are finally starting to go away. I have to turn off every function on my computer, and use only one specific USB port for the VCI 300 to not crash my computer. Question. Do you think the controller will work better if I use a firewire external hard drive? Please advise.

Knightfx 4:43 AM - 4 January, 2012

I am still having the same problems with the ITCH and or the VCI 300MKII crashing. The software keeps working, but I get zero audio output to the headphones or the 1/4"/RCA outputs. It is killing me! I see my CPU monitor in the red when the irreversible drop outs occur. I have to reboot in order temporarily fix the issue, only to have it crash again several tracks later. The crashes are intermittent, but they always seem to happen when I am playing live for an audience. My computer has all the needed specs, and I have tried just about everything other than purchasing a new computer to fix the problem. Do you have any other suggestions?

Ron M 2:07 AM - 6 January, 2012

Hi Knightfx,

Please refer to these articles to see if this helps. Let me know how it goes. Thanks.

serato.com

serato.com

serato.com

Regards,

Ron

Knightfx 4:15 AM - 8 February, 2012

Hi Ron,

I have read all of the articles and configured my computer so it is optimized to run ITCH. All of my music files are analyzed as well. I do not have any problems with the output when my Mac is configured properly unless I try to record my sets. My first two recordings were successful, but the software has crashed during my last three attempts. Weird! It worked at first and then it just stopped working. My system is configured properly, but it just stops outputting to the speakers and headphones. The software and LED meters on the controller does not stop functioning, but there is no output to the speakers or headphone. Is it possible I your minimum system requirement are rated to low? Please what I should do next.

4:35 AM, 8 Feb 2012

Knightfx attached a file: IMG_5000.JPG

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Knightfx 4:38 AM - 8 February, 2012

The controller and software continues to run as you can see, but there is no output.

11:54 AM, 8 Feb 2012

Knightfx attached a file: crash log

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Knightfx 11:54 AM - 8 February, 2012

Here is a copy of my crash logs.

Ron M 11:55 PM - 8 February, 2012

Hi Knightfx,

What are your computer specs? Processor? Ram? Etc? The manual states the minimum requirements but it doesn't hurt to have better specifications. I will also, have serato read your crash logs as well. Thank you.

Regards,

Ron

Samuel S 12:37 AM - 9 February, 2012

Hey Knightfix,

I would be interested to know if you have tried a different USB cable? It's strange that it crashes when using one particular USB port too.

Could you also let me know if there is any particular series of steps you can take to reproduce the crash every time?

Could you also let me know if you see the USB dropout indicator light up when the output cuts out? If you use the VCI-300 as your default soundcard in Mac OSX and play something in iTunes do you get consistent output?

Cheers,

Sam.

Knightfx 7:41 AM - 9 February, 2012

Hi Ron and Sam,

Thank you for getting back to me. I have tried different USB cables. The USB dropout indicator light is not on when ITCH crashes. The CPU meter is in the red, or close to it when it crashes. I can usually expect ITCH to crash when I am recording a series of tracks from a WD external firewire hard drive. ITCH did not crash after I moved all the tracks I was mixing from the external hard drive to the computers hard drive. I do not quite understand how I would use the VCI-300MKII as a default sound card. Here are my computer specs.
Model Name: MacBook Pro
Model Identifier: MacBookPro1,2
Processor Name: Intel Core Duo
Processor Speed: 2.16 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 2 MB
Memory: 2 GB
Bus Speed: 667 MHz

Cheers,

Knightfx

Samuel S 9:46 PM - 9 February, 2012

To set it as the default sound card, just connect it, open sound in the system preferences and then select the VCI-300 from the list. Let me know if this still drops out while playing tracks in iTunes?

It sounds like this could be related to your hard drive though. Can you verify and check your disc for errors using Disc Utility? You can find this application in your Utilities folder within the Applications folder on your computer.

Sam.

10:00 PM, 23 Feb 2012

This help request has been closed due to inactivity.

Vestax VCI-300 and VFX-1 Help