Software help archive

Support
Cant authorize
A read-only archive of old serato.com help threads.

Cant authorize

Product
Pitch 'n Time LE
Version
dont-know
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
logicpro
bartwalsh 11:03 PM - 23 April, 2011
Product: pitchntime-le
Version: dont-know
Platform: logicpro
Computer: mac
OS Version: 10.6.7
---

I bought Serato pitch n time LE and issued the ilok license but the app does not run and does not appear in the ilok list...it also cannot install the interlok extensions as it says they already are on my drive...the app says its been installed but doesnt show up in the app folder
Thanks
Bart
Serato, Forum Moderator
Samuel S 7:21 AM - 26 April, 2011
Hey bartwalsh,

Pitch 'n Time LE is not a standalone application and is an audiosuite plugin for Pro Tools and Logic Pro. You will need to be running either of these DAW's in order to use the plugin.

In terms of your iLok license. Have you sent it to your iLok account? Could you please let me know your iLok user ID?

Cheers,

Sam.
bartwalsh 2:46 PM - 26 April, 2011
Thanks Sam
Ive been using Serato in pro tools for years and have authorized many many plug-ins using i-lok in logic..I followed your instructions to a T
.....the app wont load...
i-lok name is bartwalsh
Serato, Forum Moderator
Samuel S 12:30 AM - 27 April, 2011
Can you please check that it is enabled in the audio units manager? You can find this next to the preferences. Also, in Logic Pro, Pitch 'n Time will not draw its own plugin window. You need to select it as an algorithm in Logics Pitch 'n Time Machine. Have oyu done this?

Sam.
1:00 AM, 11 May 2011
This help request has been closed due to inactivity.