Software help archive

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i can't install it ... it keeps saying ... there were an errors to install

Product
Pitch 'n Time Pro
Version
2.5.1
Hardware
Ortofon | Serato S-120
Computer
Mac
OS
Platform
protoolshd
nickoool 3:29 AM - 7 April, 2011
Product: pitchntime-pro
Version: 2.5.1
Platform: protoolshd
Computer: mac
OS Version: 10.4
---

Hi, after purchased the pitch n time 2.5.1 pro ... it tried many time but can't install it ... it keeps saying "there were an errors ... please try to install later" .... please help me with this problem .. thank you
Serato, Forum Moderator
Michael R 12:41 AM - 11 April, 2011
Hi nickoool,

Can you please tell me:

* What are the specs of your computer?
* Are you logged in as an administrator?
* Which version of Pitch 'n Time Pro did you have installed previously?

Thanks.
nickoool 1:01 AM - 11 April, 2011
HI michael it's a G5 ppc 2.5 g ..... i am logged in as administrator .... i've never installed any version of pitch n time before ... please help me fix the problem, thank you
Serato, Forum Moderator
Michael R 5:23 AM - 11 April, 2011
Thanks for the info. Can I please get you to try the following:

1) Open Finder and go to the Macintosh HD -> Library -> Receipts folder. In here you'll see the Pitch 'n Time Pro 2.5.1 Installer.pkg file - delete this.

2) Go to the Macintosh HD -> Library -> Application Support -> Digidesign -> Plug-Ins folder. In here you'll see the Pitch 'n Time Pro.dpm file - delete this.

3) Repair permissions for your drive. To do this, open Finder and go to the Applications -> Utilities folder and run the Disk Utility application. Select your internal drive and click the "Repair Permissions" button.

Once you have done the above, try running the installer again.

Please let me know how you get on :)
nickoool 5:45 AM - 11 April, 2011
it still doesn't work :( ... i think someone has installed pitch' n time pro 2.0 before .. but it's been uninstall already
Serato, Forum Moderator
Michael R 3:12 AM - 14 April, 2011
Hey nickoool,

If you look in the Macintosh HD -> Library -> Receipts folder, are there any Pitch n Time.pkg files in there at all?
nickoool 7:32 AM - 14 April, 2011
nope, theres nothing at all
Serato, Forum Moderator
Michael R 11:01 PM - 14 April, 2011
Hey nickoool,

Could I please get you to download this installer and try it out -> serato.com (click link). Please let me know if it works or not.
nickoool 5:03 AM - 16 April, 2011
It doesnt work sir .. keep getting that error msg .... i tried it on both comp that i have
Serato, Forum Moderator
Michael R 5:36 AM - 28 April, 2011
Hey nickoool,

Sorry for the delay in getting back to you. Are you still having this issue?
6:00 AM, 12 May 2011
This help request has been closed due to inactivity.