Websites Discussion

Forum
 Websites Discussion
whitelabel preview won't load
Talk about our websites Serato.com and Whitelabel.net
To talk about a Serato product such as Scratch Live or ITCH please find the appropriate forum area.

whitelabel preview won't load

djmello_mel 3:04 AM - 26 February, 2011
Product: scratchlive
Version: 2.2
Hardware: rane-ttm57sl
Computer: pc
OS Version: win764
---

periodically when I try to preview a song the previewer does not fully load. It will start and then goes away. I don't have the pop-up blocker on. Any suggestions?
Serato
adrian w 2:28 AM - 28 February, 2011
Hi DJ Mello,

We can take a look at this, what browser are you using to view Whitelabel.net? And when you say periodically - how often is it happening? e.g. 1 in every 10 songs? 20 songs? Let us know and we'll see what might be happening. Cheers.
2:32 AM, 28 Feb 2011
Discussion moved to Websites Discussion
djmello_mel 5:06 AM - 8 March, 2011
I'm using Internet Explorer. As for periodically, if I close out after downloading a song, when I choose another song the previewer may not open. For now, I just keep the previewer open and download all my choices.
Serato
adrian w 8:50 PM - 8 March, 2011
We've had a little play around with version 8 of Internet Explorer here and can't seem to replicate the problem, although we do have occasional inconsistent bugs like this reported with the player and are considering this feedback for what we can do with this feature in the future.

If you're not using Version 8 or later and are able to upgrade, we highly recommend you do as earlier versions do cause some problems as support for them drops off.

Let us know if you have any further problems or if the problem becomes worse and we'll get some more details from you and have a further look.