Software help archive

Support
Purchased it online but didn't get the next step.
A read-only archive of old serato.com help threads.

Purchased it online but didn't get the next step.

Product
Pitch 'n Time LE
Version
dont-know
Hardware
Ortofon | Serato S-120
Computer
PC
OS
Platform
protoolsle
OMKKhalsa 1:55 AM - 20 July, 2010
Product: pitchntime-le
Version: dont-know
Platform: protoolsle
Computer: pc
OS Version: xp
---

Hi,

I just purchased Pitch 'n Time LE online. I received an email with confirmation of the purchase. Order Reference #0031244. I need to get the authorization to my ilok account and don't know how. Can you please help me? Thanks.

Krishan
Serato, Forum Moderator
Samuel S 12:42 AM - 22 July, 2010
Hi OMKKhalsa,

So you entered your iLok user ID when you received your Pitch 'n Time LE serial number in your Serato user account? Your license should have been sent to your iLok account in this case. Did this not happen?

Cheers,

Sam.
OMKKhalsa 1:46 AM - 22 July, 2010
When I purchased it I didn't get a serial number. I emailed support and got a serial number emailed to me. When I went to register it it was already registered so I didn't get to put in my ilok account info. I think whoever sent me the email from Serato somehow registered it for me without the ilok info.