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My system loads up but the sound comes out all funny and the decks move slow
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My system loads up but the sound comes out all funny and the decks move slow

Product
Scratch Live
Version
1.9.2
Hardware
Rane SL1
Computer
Mac
OS
Platform
-
Skot 11:17 PM - 3 March, 2010
Product: scratchlive
Version: 1.9.2
Hardware: scratchlive-sl1
Computer: mac
OS Version: win7
---

Hi there just want to find out if you no when windows 7 will be able to run the sl1 the interface and decks come up fine but the sound is all distorted and the decks on screen hardley move this is really not fair as just bought a new lap top aand now have to use the old 1 wish i never bought a new lap top now cost me 600 pounds and i cant even use it 4 what i got it for if you can help me or let me know when it will be sorted would be great

Many thanks

Scott
Laz219 3:33 AM - 4 March, 2010
You really should use full stops.

Anyway, on with your problem. First things first....what do your scopes look like?
Skot 12:16 PM - 4 March, 2010
Thanks for the english lesson ........

Lol back to the problem inhand my scopes look fine it was all working before i upgraded i just dont no what to do......

I have a gig in too weeks and dont no what to do am i goin to have to get my old laptop back?

Scott
Laz219 1:46 PM - 4 March, 2010
One of the main issues is win7 still isn't really supported by Serato yet which generally means no tech support (although they usually still will give a hand anyway)

Are you using CDJs or Turntables?
Rane, Support
Zach S 9:24 PM - 4 March, 2010
Hey Skot,

When you say the scopes look fine.. are you seeing good clean circles?
What does the tracking percentage say (found in the lower right corner of each scope view) when playing the control tone?

Have you tried plugging the SL1 into different usb ports on the computer?
Are you plugging the SL1 into a usb hub or splitter?

Let us know and we'll go from there;)
Skot 9:53 PM - 10 March, 2010
HI

I am trying to get the new 2.0 but when i go to down load all i get is the 1.9.2 version what am i doing wrong i dont want to get the old 1 but if i cant get 2.0 i will and let you no the answers to the last message you sent me.

Thanks Scott
Rane, Support
Zach S 10:09 PM - 10 March, 2010
Did you install 2.0 into your computer once you downloaded it from our website?
You should see a compressed zip file on your computer that says ScratchLIVE 2.0.
Double click on it to then go through the install.
Skot 10:28 PM - 10 March, 2010
no i only have the 1.9.2 version off your website.
Rane, Support
Zach S 11:59 PM - 10 March, 2010
OH got it.. you'll find the link to download 2.0 here --> scratchlive.net
Skot 8:11 PM - 9 April, 2010
Hi there,

i have downloaded 2.0 it is working now but i am getting drop out's when i take my buffer down to 0 or the 1 before 5 can you tell me why you think that is i am using a dell studio15 with core i5 so my cpu can more than handle it every thing is set up like my other older laptop. pleasssse help i have been waiting so long to use this lap top and i stil cant lol heeeeelp.

Scott
Rane, Support
Zach S 9:19 PM - 9 April, 2010
We've been running into issues with computers with the "i" series processors in them.
Read here --> serato.com
Hopefully the suggestions there will fix your issue.
Let us know how you get along.
1:21 AM, 2 Aug 2010
This help request has been closed due to inactivity.