Software help archive

Support
some iTunes files not loading into ITCH software and can't play on NS7
A read-only archive of old serato.com help threads.

some iTunes files not loading into ITCH software and can't play on NS7

Product
ITCH
Version
-
Hardware
Numark NS7 + Numark NSFX
Computer
Mac
OS
Platform
-
joe the music guy 1:06 AM - 20 February, 2010
Product: itch
Hardware: numark-ns7||numark-nsfx
Computer: mac
OS Version: 10.6.0
---

I show my entire iTunes library in ITCH. However, there are some files which display but don't load into my NS7. Therefore, there are files which I would like to play using the Numark NS7 which I cannot. It is very frustrating because there are many files I have purchased specifically for use with ITCH and the NS7 which I cannot. Is there a fix? I can still hook up my laptop and play the files through iTunes using the RCA inputs, but I cannot manipulate the file like I want using ITCH and the NS7. Please advise.
joe the music guy 1:24 AM - 20 February, 2010
I saw that some files may still be DNR encrypted. I have already tried to create an MP3 version of certain files, and was successful with some. However, I am unable to create an MP3 version of certain files which I purchased from iTunes before they removed the DNR encryption. How do I get around this?
Numark, Support
sbangs 4:27 AM - 20 February, 2010
Hello which version of Itch are you using 1.5 was released today with the latest and greatest Itunes support.
joe the music guy 4:58 AM - 20 February, 2010
I am using version 1.0.4

I will download version 1.5 soon, but in your opinion will this fix the DNR encryption problem? I have found a few software sources online that state they can remove the DNR encryption from iTunes files for a fee. However, I would rather not pay to download software to fix a problem if I don't have to. Also, it is a bit disappointing to think that I may have to pay again to use files that I already own in order to use them with ITCH.
Boom Bap 6:16 AM - 25 February, 2010
The update is 100% Free bro!
Numark, Support
sbangs 4:58 PM - 7 March, 2010
How are you getting on?
joe the music guy 8:23 PM - 11 March, 2010
I downloaded V 1.5 and it works great. However, it appears to not have resolved the issue I was concerned with. I still cannot play certain iTunes files using Serato and the NS7, and these files when originally purchased had the DNR encryption. So, I cannot create MP3 versions of these files either. Am I stuck? Do I need to purchase the files again? Any advice how to proceed is appreciated.
Numark, Support
sbangs 8:52 PM - 11 March, 2010
You would need to contact apple about this I however understand it is possible in the Itunes store to upgrade all of your purchases for $0.30 per track.