Websites Discussion

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 Websites Discussion
Am I eligiable for tracks?
Talk about our websites Serato.com and Whitelabel.net
To talk about a Serato product such as Scratch Live or ITCH please find the appropriate forum area.

Am I eligiable for tracks?

boo-boo 1:11 AM - 6 February, 2010
Hi,

I use ITCH and VCI300. I get the updates from whitelabel via email and I've downloaded a few tracks which play great in itunes. They show in ITCH no problem but when I go to play them with ITCH they say "not available" and something about scratch live. I can't figure out what scratch live is exactly - is it a different software system to ITCH from serato? If so, does that mean these whitelabel releases are not available to ITCH users?
Serato
dave 6:17 AM - 6 February, 2010
It sounds like you have ITCH 1.0, you need at least ITCH 1.1 to play Whitelabel tracks, it's available here: www.serato.com

Let us know if that works for you.
boo-boo 11:36 AM - 12 February, 2010
Thanks. I've got ITCH 1.0.4 - I was told this is the same and I don't need to download...is that right? If so, I'm wondering what the problems might be with playing whitelabel downloads.
latindj 5:49 PM - 12 February, 2010
^listen to dave, he KNOWS what he's doing....
Serato
dave 7:42 PM - 14 February, 2010
boo-boo you need ITCH 1.1 or higher. ITCH 1.0.4 can't play Whitelabel files.
boo-boo 12:53 PM - 8 March, 2010
Hi guys - just to say that I got the serato email newsletter with the latest update so I've downloaded that and works a treat for the whitelabel files. Dave does INDEED know what he's doing.

Thanks a lot for your help with this.
Serato
dave 9:20 PM - 8 March, 2010
Quote:
Dave does INDEED know what he's doing.

Haha, cool. Glad you're sorted now boo-boo.