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file not found

Dj Decap 8:59 PM - 2 February, 2010
i have been experimenting with different techniques but i can never seem to get it right. not very often but it does happen, my files go missing, 90% of the time when i do a relocate lost files i can get them back. i dont edit any music in itunes after i put them into serato, because i noticed that i started missing files that way, so i stoped. i added songs to serato on thursday and now today tuesday where i have done no editing what so ever, files are missing "file not found". this is so embarassing and upsetting.

please help!!!
Serato, Support
ChrisD 1:06 AM - 3 February, 2010
Hi Decap.

Your issue is more related to Scratch Live rather than Whitelabel.net.

I suggest you create a Help Request and have the Rane and Serato support teams work through your issues with you.

You can create a Help Request here serato.com or here scratchlive.net
Dj Decap 1:14 AM - 3 February, 2010
thank you ChrisD, i will do that. but this is not just related to whitlabel music, it can be any song/songs my whole library at random.
selectajay 12:33 AM - 10 February, 2010
do tracks get deleted as time passes by on wl? just wondering because some previous tracks dont seem to be available for dl now.
Serato
dave 9:08 PM - 10 February, 2010
Yes, some promo releases expire.