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no sound on right channel(left deck)

Product
Scratch Live
Version
1.9.2
Hardware
Rane SL1
Computer
Mac
OS
Platform
-
danielfischer 2:17 PM - 7 November, 2009
Product: scratchlive
Version: 1.9.2
Hardware: scratchlive-sl1
Computer: mac
---

The is no output on the right channel(line out, left deck). All other outputs works perfectly.
Rane, Support
RafaelM 7:31 PM - 9 November, 2009
Right channel should be the right deck. Correct? Or do you have it swapped somehow?

Does it work in INT mode? Can you see the waveform?
danielfischer 7:39 PM - 9 November, 2009
Yes i can see the waveforms. I hear music coming form the left deck if both the white and red cables are connected. When i disconnect the white, silence. The red output is dead, in internal, relative and absolute mode.
danielfischer 7:40 PM - 9 November, 2009
No i dont have it swapped
Rane, Support
RafaelM 7:40 PM - 9 November, 2009
Have you tried switching that RCA? Also is it only happening with one specific song or all songs?
danielfischer 7:41 PM - 9 November, 2009
All songs, i tried different cables as well.
danielfischer 7:42 PM - 9 November, 2009
when i detach the white cable all sound on that line turns silent
Rane, Support
RafaelM 7:47 PM - 9 November, 2009
Try plugging into a dif usb port or try the unit on another omputer - if it does the same there then its def. the unit and we can get you started on a repair.
danielfischer 7:49 PM - 9 November, 2009
I tried different computers and usb cables. I agree. Its defected.
Rane, Support
RafaelM 7:57 PM - 9 November, 2009
Alright.

Send me an email at Rafaelm@rane.com

This email should contain:

You full name
Shipping address
Serial number
Problem with unit
and Phone number

Shoot me this info and I will get your repair registration started. Are you located in the US?
danielfischer 7:59 PM - 9 November, 2009
No I'm located in Stockholm Sweden.
Rane, Support
RafaelM 8:09 PM - 9 November, 2009
Ok, then you would want to contact the Sweden distributor with this info and they should be able to help you from there:

Sweden
EM Nordic A.B.
Box 3050
127 03 Skarholmen

Sweden
Tel: 46 8 603 2300
Fax: 46 8 603 2390
Email
1:15 AM, 2 Aug 2010
This help request has been closed due to inactivity.