Scratch Live Help

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no sound on right channel(left deck)

Product
Scratch Live
Hardware
Rane SL 1
Computer
-
Version
1.9.2
Platform
-
OS
-
The is no output on the right channel(line out, left deck). All other outputs works perfectly.
At 2:17 PM 7 November 2009
Right channel should be the right deck. Correct? Or do you have it swapped somehow?

Does it work in INT mode? Can you see the waveform?
At 7:31 PM 9 November 2009
RafaelM wrote

Rane, Support
Yes i can see the waveforms. I hear music coming form the left deck if both the white and red cables are connected. When i disconnect the white, silence. The red output is dead, in internal, relative and absolute mode.
At 7:39 PM 9 November 2009
No i dont have it swapped
At 7:40 PM 9 November 2009
Have you tried switching that RCA? Also is it only happening with one specific song or all songs?
At 7:40 PM 9 November 2009
RafaelM wrote

Rane, Support
All songs, i tried different cables as well.
At 7:41 PM 9 November 2009
when i detach the white cable all sound on that line turns silent
At 7:42 PM 9 November 2009
Try plugging into a dif usb port or try the unit on another omputer - if it does the same there then its def. the unit and we can get you started on a repair.
At 7:47 PM 9 November 2009
RafaelM wrote

Rane, Support
I tried different computers and usb cables. I agree. Its defected.
At 7:49 PM 9 November 2009
Alright.

Send me an email at Rafaelm@rane.com

This email should contain:

You full name
Shipping address
Serial number
Problem with unit
and Phone number

Shoot me this info and I will get your repair registration started. Are you located in the US?
At 7:57 PM 9 November 2009
RafaelM wrote

Rane, Support
No I'm located in Stockholm Sweden.
At 7:59 PM 9 November 2009
Ok, then you would want to contact the Sweden distributor with this info and they should be able to help you from there:

Sweden
EM Nordic A.B.
Box 3050
127 03 Skarholmen

Sweden
Tel: 46 8 603 2300
Fax: 46 8 603 2390
Email
At 8:09 PM 9 November 2009
RafaelM wrote

Rane, Support

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