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DENON DN-H 4500 TROUBLE

Product Scratch Live Hardware Rane SL 1 Computer Mac
Version 1.9.0 Platform - OS 10.5.6
DJnelsong NYC 4:44 PM 22 June 2009
before upgrade of software of serato, my controler would display track information and much more! But now the controller still works and will not display nothing!
Everything works but it would not display no track info, elapsed, remaing time, progress etc...
Tommy-V 4:55 PM 22 June 2009
Did you upgrade Mac OS X to 10.5.7? If so, there's your problem. Something got messed up in the update from Apple. Going back to 10.5.6 should solve this.
Chad S. 5:06 PM 22 June 2009
Quote:
Did you upgrade Mac OS X to 10.5.7? If so, there's your problem. Something got messed up in the update from Apple. Going back to 10.5.6 should solve this.

can anyone confirm that. This would be good info to have and post on our site.
Chad S. 5:07 PM 22 June 2009
hehehe, confirmed it myself. We have that gear in here.

Boo - yah for toys :)
DJnelsong NYC 5:46 PM 23 June 2009
how do i go back to 10.5.6? any idea?
thanks
Tommy-V 5:58 PM 23 June 2009
By reinstalling to the version that came with your Mac and going through the updates again ...
DJnelsong NYC 12:37 AM 26 June 2009
When is Serato updating software to work properly with 10.5.7? my denon Dn - HC 4500 will not display nothing on the LCD
Chad S. 3:14 PM 26 June 2009
Have you tried the 1.9.1 beta? Not absolute if that solves it but its a shot. I'm not really sure if it is the MAC software, the denon firmwear or the Scratch Live software that can resolve this issue.

I just checked with denon and they are considering it a MAC problem. Hearing that I don't think the beta will solve it.
DJNelson88 11:17 PM 1 July 2009
Any idea if Rane is working with Apple to correct this issue?
Chad S. 4:11 PM 2 July 2009
It's not something within our control, nor denons for that matter. It is on the MAC side.

You can always revert to 10.5.6
DJnelsong NYC 1:30 PM 14 October 2009
I've once again updated my imac to the latest release of mac operating system and my denon DN - H 4500 controller once again is not displaying track info, loops, and hot cues. It's however still working. Any ideas, or is it that this controller has a limit as far as a certain operating system?
Anyone having this problem with this device?
DJnelsong NYC 1:33 PM 14 October 2009
I'm running 10.5.8 on my mac and DN - H 4500 is not displaying track info, hot cues loops etc..
Chad S. 3:22 PM 14 October 2009
Are you using the latest denon firmwear?
DJNelson88 1:50 AM 15 October 2009
Yes, I upgraded to the latest Denon firmware a little while back when it came out and that fixed the issue. Thanks.
Chad S. 3:18 PM 15 October 2009
Same answer as before. It is an issue with the MAC OS. I haven't heard any reports about snow leopard yet.

You can always revert to 10.5.6.
DJnelsong NYC 3:51 PM 14 November 2009
I need so help regarding installing the newer firmware for my denon hc 4500 because I've checked it out and its old, and most likely the reason why it acts up when I upgrade my computer, please help.
Chad S. 4:39 PM 16 November 2009
Have you contacted denon? I bet they know how to do it better than I. Below is a link to the update thread on their forum.

www.denondjforums.com
DJnelsong NYC 3:09 PM 19 November 2009
I reverted my computer to 10.5.6, however I want to know if the problem has been solved in 10.5.8? Or any idea if upgrading to snow leopard will solve this problem? Thanks for your advise!
Chad S. 5:21 PM 19 November 2009
I don't recall hearing many complaints about that unit with Snow Leopard yet.
DJnelsong NYC 6:52 AM 20 November 2009
I've Just completed the update on my dn-hc 4500 to the sys 1006 (current version) firmware update, do you think is now safe to upgrade past 10.5.6 for my track info to display on my dn-hc 4500 while using it on serato? I don't know if anyone has complaints about this device while using it with serato running any version of Mac OS X 10.5.7 or higher? Any idea?
Thank you for help!
Chad S. 4:39 PM 20 November 2009
I'm not a fan of updating if what I have is working.
1:16 AM, 2 Aug 2010
This help request has been closed due to inactivity.

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