Did you resolve this issue?

If so, do you like the Slate 4 (assuming that's the one you have).

I'm in the same boat right now. I'm running an older computer with Vista and have not been able to get the "Hardware Disconnected" message off of Serato. I'm currently in a troubleshooting email chain with Serato. Just thought I'd see if you resolved the issue.

i have the same problem with my MAC, some one can help

I actually emailed a Serato Tech, and after going back and forth a while, he let me know that the latest version of Serato Intro or DJ needed more that Vista to run. I don't know what it was so hard to tell me that in the beginning.
So, it sounds like you need a recent operating software to keep the program going.

Bought this controller a month ago and still haven't been able to get it to connect to serato on my 15" MACBOOK Pro. Went back and forth with Serato and Gemini for a month and all they could tell me was they are aware of the issue and they are working on it. Initially I thought there was an issue with the slate but it works fine with my cheap $150 HP Laptop and my friends 13" MACBOOK Pro but still no luck with my own MACBOOK Pro. Anyone have an update?

The only thing that I eventually found out for my situation was that my laptop that was running an older version of Windows and would not work with Serato and the Slate. I've been meaning to buy a new laptop anyways, because the one I have is now 7-8 years old. Windows Vista is a little outdated now, ha. I could upgrade software, but it doesn't have the hardware I prefer either.
It took me WAY TOO LONG to find out this information because its not listed anywhere. After many emails back and forth with a Serato agent, he told me I needed upgraded software.
Good luck with your MacBook, I know its very frustrating.

I just purchased a Gemini Slate 2 and whilst most of the controller works on Windows 10 with Serato DJ Intro, the volume faders and crossfader do not work.

I realise that the controller is not listed as compatible with Windows 10, however, I have tried using it with Serato DJ Intro on Windows 7 and the error message "Hardware Disconnected" continues to show up.

I've rebuilt several PC's to the required OS' and nothing is working. Can anyone help? I'd like to be able to use the controller rather than have it collect dust.

Thanks,

I just picked up a Gemini Slate 2 channel today and have followed the instructions to get set up, lights just continuously flash and nothing else happens. Serato and Serato Intro are both not picking it up on both Mac and PC. No trace of solution since 2015 it seems?

I have a slate 2 and when i plug it inot my pc , no leds turn on i have tried over 3 laptops and no results any solutions to my issue?

May want to check your main hardware page for the drivers if needed. See the “downloads” tab geminisound.com

Slate 4 driver info here serato.com

Haven’t seen any other info on connection issues with this deck in general so you guys shouldn’t be having problems if you have the drivers installed.

Also the system requirements are clearly mentioned on the hardware page to see if it supports your system.

Mac OSX 10.6, 10.7, 10.8, 10.9, 10.10

32-bit: Intel 2.0 GHz Core 2 Duo
64-bit: Intel 2.4 GHz Core 2 Duo
32-bit: 2 GB RAM
64-bit: 4 GB RAM
1280 x 720 display
*Note: AMD processors are not supported by Serato DJ.

Windows 7*

32-bit: Intel 2.0 GHz Core 2 Duo
64-bit: Intel 2.4 GHz Core 2 Duo
32-bit: 2 GB RAM
64-bit: 4 GB RAM
1280 x 720 display
*Note: AMD processors are not supported by Serato DJ.


Windows 8*

32-bit: Intel 2.0 GHz Core 2 Duo
64-bit: Intel 2.4 GHz Core 2 Duo
32-bit: 2 GB RAM
64-bit: 4 GB RAM
1280 x 720 display
*Note: AMD processors are not supported by Serato DJ.