Software help archive

A read-only archive of old serato.com help threads.

Pioneer DDJ-SB, low headphone volume, and feed back in speakers

Product
Ortofon | Serato S-120
Version
-
Hardware
Ortofon | Serato S-120
Computer
-
OS
Platform
-
DJ Andy T 7:57 PM - 10 April, 2014
I recently purchased the Pioneer DDJ-SB, as soon as i got it i set everything up on my laptop which holds all the right requirements to run Serato DJ Intro. Ive tried multiple headphones and all the same result and they all work fine on my Novation Twitch controller, my back up. All my levels in the Setup menu are up but i cannot select cue gain because its not highlighted and i can't select it to adjust it. Do i need to send this bugger back and look for something else? I also get a steady static type feedback from it out of the speakers via the master out....... Some one help please!!
3:57 AM, 31 May 2014
Discussion moved to Pioneer Hardware Help
Serato, Support
Sam GG 2:36 AM - 3 June, 2014
Hey DJ Andy T,

Could I please have your computers full specs and a list of all USB devices that are connected while you are DJing?

When you connect the DDJ-SB to another computer do you get the same hum out of the outputs and the low headphone volume? If so it is very likely that the hardware is faulty.

Sam