Software help archive

A read-only archive of old serato.com help threads.

can not import crates to new computer

Product
ITCH
Version
2.2
Hardware
Pioneer DJ DDJ-S1
Computer
Mac
OS
Platform
-
alangee 4:02 AM - 10 December, 2013
Hi there
We recently purchased a new computer and although we followed the instructions on your website how to set up going from external to internal hard drive, the crates are not available in Serato Itch

We were using an external hard drive on the old computer and we are now using an internal flash drive on a new Macbook Pro

Can you please help us. We have a gig two days from now, so we would appreciate if you would please get back to us as soon as possible.

Thanks'
Alan Gollom