Software help archive

A read-only archive of old serato.com help threads.

When i open my Itch its says driver disconnected

Product
ITCH
Version
2.2.2
Hardware
Novation TWITCH
Computer
PC
OS
Platform
-
Brandon D 4:20 PM - 5 December, 2013
once i open itch the two decks pop up for about 3 seconds then they go back to just the one and says hardware diconnected again i have downloaded drivers and tried everyting i could have though about but i need some advice on this how do i make it soo my decks stay and my hardware stays connected???? please help this is my first piece of equipment and it frustrates me :(
Serato, Support
Karl Y 2:48 PM - 9 December, 2013
Hi Brandon,

can you please follow trough this guide first:
serato.com <- click

and if that does not help please let me know.

It's likely some MIDI conflict is happening on your computer, distorting the handshake we use to connect to a supported MIDI controller like the Novation Twitch.


Cheers

Karl Y
8:06 AM, 24 Dec 2013
This help request has been closed due to inactivity.