Software help archive

A read-only archive of old serato.com help threads.

chash on startup

Product
ITCH
Version
2.2.2
Hardware
Pioneer DJ DDJ-S1
Computer
Mac
OS
Platform
-
caru 3:59 PM - 29 November, 2013
Hi,
first I want to thank for this amazing App,
but now I have a problem with it
after a crash due to a lack of disk space, I was not able to start Itch again.
I tried to reinstall it, delete preferences plist but nothing worked.
it crashes at startup.

below you ca find a copy of the crash report ITCH_2013-11-29-163730_MacBook-Pro-de-CARUDEL.crash
I don't know if it is the good way to send it to you

Thanks for your help

greetings,
Cedric Carudel

Process: ITCH [319]
Path: /Applications/ITCH.app/Contents/MacOS/ITCH
Identifier: com.serato.itch
Version: ITCH version 2.2.2 (2.2.2.20)
Code Type: X86 (Native)
Parent Process: launchd [247]
User ID: 501

Date/Time: 2013-11-29 16:37:29.738 +0100
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10

Crashed Thread: 21



Thread 21 Crashed:
0 libsystem_kernel.dylib 0x98fbca6a __pthread_kill + 10
1 libsystem_c.dylib 0x99885b2f pthread_kill + 101
2 libsystem_c.dylib 0x998bc631 abort + 168
3 libc++abi.dylib 0x973d87e0 abort_message + 151
4 libc++abi.dylib 0x973d6249 default_terminate() + 34
5 libc++abi.dylib 0x973d6289 safe_handler_caller(void (*)()) + 13
6 libc++abi.dylib 0x973d62f1 std::terminate() + 23
7 libc++abi.dylib 0x973d73e6 __cxa_throw + 110
8 libstdc++.6.dylib 0x9579a2f6 operator new(unsigned long) + 127
9 libstdc++.6.dylib 0x9579a342 operator new[](unsigned long) + 17
10 com.serato.itch 0x00165142 0x1000 + 1458498
11 com.serato.itch 0x00163314 0x1000 + 1450772
12 com.serato.itch 0x000f7e00 0x1000 + 1011200
13 com.serato.itch 0x000f84f1 0x1000 + 1012977
14 com.serato.itch 0x000f9273 0x1000 + 1016435
15 com.serato.itch 0x0015e50c 0x1000 + 1430796
16 com.serato.itch 0x0015d7ed 0x1000 + 1427437
17 com.serato.itch 0x0015bbfd 0x1000 + 1420285
18 libsystem_c.dylib 0x998845b7 _pthread_start + 344
19 libsystem_c.dylib 0x9986edce thread_start + 34

(Removed for ease of thread navigation)
Serato, Support
David Wood 8:39 PM - 2 December, 2013
Hey cary,

Thanks for getting in touch. So are you getting an error message when you try and start the program with an Out of memory message?
How much music do you have in ITCH?
Are you using external or internal drives to store your music?

Regards
Dave W
8:05 AM, 17 Dec 2013
This help request has been closed due to inactivity.