Software help archive

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When plugging in the novation twitch, most buttons turn red and freeze

Product
ITCH
Version
2.2.2
Hardware
Novation TWITCH
Computer
PC
OS
Windows 8.1
Platform
-
CamFou 7:18 PM - 21 November, 2013
When I plug in my Novation Twitch, all the buttons on the right side, or deck B, turn red, as well as the performance pads on the left side, deck A, turn red as well. It does register in Itch, but all of the buttons that are light up red, do not work. Also the right volume meter is also lit up.
Serato, Support
David Wood 10:44 PM - 26 November, 2013
Hey CamFou,

Thanks for getting in touch, we currently don't support Windows 8 or 8.1.
Could you try using a different computer to make sure that there is no issue with your TWITCH?

Regards
Dave W
CamFou 3:47 AM - 28 November, 2013
Yes, I've also plugged it into a Macbook Pro and am getting the same results.
Serato, Support
David Wood 8:21 PM - 28 November, 2013
It maybe an issue with your Novation TWITCH. I'd suggest taking it for repair to the place you purchased it.

Regards
Dave W
8:04 AM, 13 Dec 2013
This help request has been closed due to inactivity.