Hey! I have the same problem.
Did you find a answer?

Yes - the answer was to return it and get my money back.

I paid for the extra 2 year warranty coverage, but decided based on this that it wouldn't be worth the frustration.

I brought two computers - one Mac and one PC - to the store with me to demonstrate that I had tried multiple cables, downloading drivers, updating the program, making sure power was attached, checking Midi ports, etc. One time, the twitch did turn on completely on the PC, but on restart, was dead again. After that, it would do the Knight Rider thing, indicating it had power, but nothing lit up or responded.

When I left, I'm sure they put the units onto the Clearance table for someone else to buy, so now I know not to trust that store either.

Good Luck!

Hey zackayak,

Its shame that your experiencing these issues and you had to take your hardware back to the store.

- How is everything going now though?

- Have you moved to another controller?

- Do you have any arising issues or questions about the software?


Cheers

Mak T